Corrina Lewis

Finance Administrator - Shaw Healthcare

(2023-06)

Day to day processing of resident & care fee information
Update and sustain the integrity of information held on the Revenue system
POC for my area of homes, Local Authorities, residents and their relatives responding to their queries raised
Reporting Occupancy on a daily/weekly basis to Powys as per contractual agreement
Maintaining a minimum level of debtors and creditors for private accounts
Liaising with Solicitors for documentation relating to LPA, POA and lease agreements
Taking payments and allocating them on the system
Taking phone calls and enquires from homes, residents and their relatives
Managing the income email box by responding via emails to the Homes, Local Authorities, Residents and their Relatives
Problem solving and account reconciliations
Assist with annual fee increases
Establishing and maintaining excellent customer relations with all internal and external clients to include service user advocates (e.g. solicitors, court appointed representatives or Independent Mental Capacity Advocates), as well as family members and social workers

Dual Site Clinic Manager - Transform Hospital Group

(2022-04 - 2022-10)

Full day to day operational management of a busy clinic
Diary management
Compliance – Audits, Incident reporting, Quarterly health and safety walkaround, Fire Safety and Risk Register. Use of RADAR (online compliance portal) to document final data
Working closely with Governance and Compliance team to ensure clinic remains at HIS inspection standard
Attending monthly MDT meetings with Clinical Governance team to discuss and review compliance data in depth
Working closely with Infection Control Nurse to ensure clinic is low risk and patient safety is at the highest level
Ensure compliance with relevant legislation and HIS/CQC regulations
The organisation and monitoring of team development/training, ensuring that all staff training plans are up to date
Ensure that staff maintain confidentiality and appropriate storage of confidential information
Adherence to the company's Positive Work Environment Policies, Health & Safety Procedures, and the maintenance of a safe working environment
Working closely with Senior Management Team to deliver monthly sales and reputation targets
Complaint management - ensuring all staff work to the highest standards, minimizing the occurrence of patient complaints
Manage clinic expenditure and budget
Delivering excellent patient care – pre and post operatively

Practice Manager/Dental Nurse - Beam Denti Spa

(2020-07 - 2022-03)

Dental Nurse - Cavity Dental Agency

(2019-04 - 2020-02)

Dual Site Practice Manager - Mydentist, LockLeaze

(2016-11 - 2019-03)

To drive practice performance delivering the objectives set with the Area Development Manager relating to revenue targets, KPIs and cost management
To build a performance culture in Practice through the reviewing of performance against contracts. Plans for future
Proactively communicates with the team around Practice and individual performance. Holds regular practice meetings, ensuring the team are kept up to date with relevant information required to do their jobs. Shares customer feedback, both compliments and complaints, where appropriate and has a plan in place to support this
Ensure all of the team undergoing professional qualifications and CPD receive the necessary support and encouragement to pass within acceptable timescales. Implements performance management processes, ensuring all members of the team have a performance plan with objectives which is regularly reviewed
Ensures the practice team remains compliant on all standards including CQC, HTMO and Health & Safety. Ensures that the practice is a safe place for customers and colleagues at all times
Ensures all audit and financial processes are completed to Company standards
Actively manages and grows the customer base through diary management, recalls and management of lapsed patients. Ensures the practice has the right data to allow effective communication with the customer

About