Corrina Lewis

Dynamic and driven business and management professional, with 28 years of experience, working in a fast-paced NHS and private health care sector. Adept in overseeing and directing all business management processes, committed to creative problem solving and implementing best practices to boost business and sales. A strong communicator with the ability to acquire product knowledge quickly. Now looking for an opportunity to use and develop my skills and qualities further with your organisation.

Finance Administrator - Shaw Healthcare

(2023-06)

• Day to day processing of resident & care fee information
• Update and sustain the integrity of information held on the Revenue system
• POC for my area of homes, Local Authorities, residents and their relatives responding to their queries raised
• Reporting Occupancy on a daily/weekly basis to Powys as per contractual agreement
• Maintaining a minimum level of debtors and creditors for private accounts
• Liaising with Solicitors for documentation relating to LPA, POA and lease agreements
• Taking payments and allocating them on the system
• Taking phone calls and enquires from homes, residents and their relatives
• Managing the income email box by responding via emails to the Homes, Local Authorities, Residents and their Relatives
• Problem solving and account reconciliations
• Assist with annual fee increases
• Establishing and maintaining excellent customer relations with all internal and external clients to include service user advocates (e.g. solicitors, court appointed representatives or Independent Mental Capacity Advocates), as well as family members and social workers

Dual Site Clinic Manager - Transform Hospital Group

(2022-04 - 2022-10)

HIW Registered Manager

• Full day to day operational management of a busy clinic
• Diary management
• Compliance – Audits, Incident reporting, Quarterly health and safety walkaround, Fire Safety and Risk Register. Use of RADAR (online compliance portal) to document final data
• Working closely with Governance and Compliance team to ensure clinic remains at HIS inspection standard
• Attending monthly MDT meetings with Clinical Governance team to discuss and review compliance data in depth
• Working closely with Infection Control Nurse to ensure clinic is low risk and patient safety is at the highest level
• Ensure compliance with relevant legislation and HIS/CQC regulations
• The organisation and monitoring of team development/training, ensuring that all staff training plans are up to date
• Ensure that staff maintain confidentiality and appropriate storage of confidential information
• Adherence to the company's Positive Work Environment Policies, Health & Safety Procedures, and the maintenance of a safe working environment
• Working closely with Senior Management Team to deliver monthly sales and reputation targets
• Complaint management - ensuring all staff work to the highest standards, minimizing the occurrence of patient complaints
• Manage clinic expenditure and budget
• Delivering excellent patient care – pre and post operatively

Practice Manager/Dental Nurse - Beam Denti Spa

(2020-07 - 2022-03)

Dental Nurse - Cavity Dental Agency

(2019-04 - 2020-02)

Dual Site Practice Manager - Mydentist, LockLeaze

(2016-11 - 2019-03)

CQC Registered Manager

• To drive practice performance delivering the objectives set with the Area Development Manager relating to revenue targets, KPIs and cost management
• To build a performance culture in Practice through the reviewing of performance against contracts. Plans for future
• Proactively communicates with the team around Practice and individual performance. Holds regular practice meetings, ensuring the team are kept up to date with relevant information required to do their jobs. Shares customer feedback, both compliments and complaints, where appropriate and has a plan in place to support this
• Ensure all of the team undergoing professional qualifications and CPD receive the necessary support and encouragement to pass within acceptable timescales. Implements performance management processes, ensuring all members of the team have a performance plan with objectives which is regularly reviewed
• Ensures the practice team remains compliant on all standards including CQC, HTMO and Health & Safety. Ensures that the practice is a safe place for customers and colleagues at all times
• Ensures all audit and financial processes are completed to Company standards
• Actively manages and grows the customer base through diary management, recalls and management of lapsed patients. Ensures the practice has the right data to allow effective communication with the customer

Book keeping AAT Level 1 - Pitman Training (2023)

Dental Nursing Certificate Level 3 - Pool & Bournemouth College (2008)

GNVQ Business Studies - Business Studies - Epsom & Ewell Sixth Form College (1999)

GCSE - English, Science, Maths, Art, Sports Studies - Epsom & Ewell Sixth Form College