Cortlen Rowe

Organised, independent worker with strong time management skills. Detail-oriented and learns new tasks quickly. Possesses excellent memory and aptitude for calculations. Experienced in delivering exceptional customer service with a friendly and approachable manner. Thrives in fast-paced environments, ensuring every guest has a memorable dining experience. Confident in handling multiple tasks simultaneously while maintaining a positive attitude.

Cleaner - Private Cleaning Company - Clitheroe, England

(2024-01)

• Carry out daily cleaning tasks, ensuring equipment and work surfaces meet hygiene standards.
• Support the team environment and maintain a clean, safe and professional workspace.
• Follow health and safety guidelines and use cleaning products correctly.
• Work efficiently and manage time to complete tasks to a high standard.

Waiter - 3 millistones-Clitheroe - Clitheroe, England

(2025-01)

• Greeted and seated customers, answered initial questions and took drink orders.
• Informed guests of daily specials and menu offerings to assist with decisions.
• Resolved customer complaints promptly, escalating larger operational concerns to management.
• Cleared and reset tables with clean service ware to uphold restaurant standards.

Bakery Assistant - Wild flower-Blackburn - Blackburn, England

(2022-01 - 2023-12)

• Conducted regular checks on ingredient expiry dates, promptly removing out-of-date items, in line with health regulations.
• Maintained extensive knowledge of bakery product range to efficiently answer customer questions regarding ingredients and selection.
• Effectively dealt with customer complaints, offering smart solutions and communicating concerns back to bakers.
• Provided a warm and friendly welcome to customers to ensure an excellent first impression.
• Personalised special occasion cakes and bakery items.

Bartender / Receptionist - Rose and crown hotel-Clitheroe - Clitheroe, England

(2021-07 - 2022-01)

• Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
• Customised drink orders based on customer preferences, demonstrating versatility and expertise.
• Resolved customer complaints with diplomacy, preserving the establishment's reputation for excellence.
• Trained new staff on bar operations, cocktail preparation, and customer service standards.
• Verified customer age using official government identifications prior to serving alcohol.

Level 1 care (NVQ) - Care - Blackburn college-Blackburn, England (2023-09 - 2024-06)

GCSEs - Textiles - Blackburn college-Blackburn (2022-09 - 2023-07)

Ribblesdale high school-Clitheroe, England (2020-06 - 2020-06)