Courtney Ballantyne

People-focused and highly motivated professional with extensive experience in retail sales, customer service, leadership, and patient care environments. Proven ability to exceed KPIs, build strong customer relationships, and deliver exceptional service in fast-paced settings. Experienced in team leadership, diary management, cash handling, and supporting customers with professionalism and confidence.

Adaptable, reliable, and passionate about helping others while maintaining high operational standards.

KEY HOLDER at KURT GEIGER (2026-06 – Present)

• Supporting the management team in the day-to-day running of the store.
• Taking responsibility for the shop floor and team when required.
• Delegating tasks to team members to ensure the store operates efficiently.
• Monitoring sales performance, KPIs and daily targets.
• Completing hourly sales and performance reads and communicating results to the team.
• Providing exceptional customer service and building strong relationships with customers.
• Assisting customers with product selection and providing knowledgeable advice.
• Handling cash and completing opening and closing procedures.
• Maintaining high standards of shop floor presentation, cleanliness and visual merchandising.
• Replenishing stock and maintaining an organised stockroom.
• Supporting the management team with achieving daily and weekly sales targets.
• Dealing confidently with customer queries and resolving issues professionally.

Patient Advisor at OPTICAL EXPRESS (2026-02 – 2026-06)

• Managing a personal diary of patients attending consultations and procedures.
• Carrying out follow-up calls regarding appointments and treatment plans.
• Operating specialist optical equipment including Pentacam, OCT, Autos, Clarus, Visual Fields, and IOL machines.
• Discussing treatment options and payment plans with patients professionally.
• Booking surgical procedures and managing patient schedules efficiently.
• Updating and maintaining accurate patient medical records using Synergy systems.

Sales Assistant at VANS GLASGOW (2024-06 – 2026-01)

• Delivered high-quality customer service in a fast-paced retail environment.
• Assisted customers with product selection, sizing, and general enquiries.
• Worked consistently towards store KPIs and membership targets.
• Maintained excellent shop floor presentation and visual standards.
• Managed cash handling and till transactions accurately.

Stylist / Key Holder at LEVI'S BUCHANAN STREET (2023-06 – 2024-06)

• Delivered personalised styling advice and outstanding customer service.
• Worked towards individual sales targets and store KPIs consistently.
• Supported management with shop floor and daily operations.
• Carried out opening and closing responsibilities, including cashing up.

Sales Assistant / Supervisor at WALKER SLATER (2022-05 – 2023-01)

• Progressed quickly into a supervisory role through strong performance and leadership skills.
• Managed daily shop operations and supervised team members during shifts.
• Delegated daily tasks and maintained high shop floor standards.
• Managed customer orders, stock control, and DHL deliveries.

Bachelor of Social Science in Social Science – Caledonian University

Level 5 Qualifications – Coatbridge College

National Qualifications – Chryston High School