Courtney Eede

Customer service advisor working in a fast-paced contact centre, handling customer enquiries professionally, and consistently delivering excellent service standards. I am a fast learner with strong organisational skills, attention to detail, and the ability to work effectively both independently and as part of a team. I have experience across contact centre operations, retail management, visual merchandising, and customer service.

Contact Centre Advisor - Polygon

(2024-08)

• Handling inbound and outbound calls in a fast-paced contact centre environment.
• Managing household insurance claims while meeting company SLAs and service standards.
• Communicating professionally with insurance companies, loss adjustors, and policy holders via calls, emails, and web chats.
• Providing accurate updates and maintaining excellent customer service throughout the claims process.
• Providing training and coaching to new starters.

Visual Merchandiser - H&M Rushden Lakes

(2022-03 - 2024-08)

• Supported the store in creating an inspiring customer experience through effective visual merchandising.
• Followed weekly sales reports and trends to maximise selling opportunities.
• Maintained strong knowledge of current and upcoming fashion trends.
• Trained staff on visual routines and store presentation standards.

Department Manager - H&M Kettering

(2020-01 - 2022-03)

• Supported profit goals by analysing sales reports and KPIs to maximise department performance.
• Created action plans to improve sales and customer experience.
• Managed team development through succession planning, coaching, and feedback.
• Maintained consistent communication and supported day-to-day store operations.

Cash Office Responsible - MONKI Birmingham

(2018-09 - 2019-10)

• Managed payroll and cash handling procedures on a weekly basis.
• Ensured safety and security routines were completed in line with company standards.
• Completed weekly audits and maintained accurate financial records.
• Conducted management meetings and supported staff training and development.

Sales Advisor - H&M Rushden

(2017-05 - 2018-09)

• Delivered excellent customer service in a busy retail environment.
• Handled till operations and cash transactions accurately.
• Worked within a large team to maintain store standards and follow company guidelines.

GCSEs - English, Maths, Science, IT, Business Studies