Cleaning Supervisor at Carroll Cleaning Company (2024-01 – 2026-02)
Working as a Cleaning Supervisor within a large solicitor's firm, I am responsible for:
- Overseeing daily cleaning operations and maintaining exceptionally high standards of hygiene, safety & presentation across a professional corporate environment.
- Managing and supporting the cleaning team by creating and distributing staff schedules, monitoring performance, conducting regular quality checks & ensuring all duties are completed in line with company standards and specifications.
- Responsible for training new team members on cleaning procedures, equipment use, COSHH regulations & health & safety practices, while promoting a professional and efficient working environment.
- Regularly liaise with building facilities staff to report maintenance issues, resolve concerns, and ensure the building remains safe, clean, and fully operational.
- Carry out both supervisory and hands-on cleaning duties across offices, meeting rooms, reception areas, kitchens, canteen spaces, and communal areas, ensuring all environments are maintained to a consistently high standard.
- Duties include sanitising surfaces, managing waste and recycling, replenishing consumables, operating dishwashers, and maintaining organised cleaning storage areas.
- Also responsible for stock monitoring, monthly ordering of cleaning supplies & equipment, arranging shift cover where required, booking/requesting holidays for other staff & ensuring smooth day to day operations through strong leadership, organisation & attention to detail.
Receptionist at Stargaze Beauty (2023-04 – 2023-12)
Responsibilities my receptionist role at a small aesthetics business concluded of:
- Providing professional front of house & administrative support within a busy client focused environment delivering excellent customer service and ensuring smooth day to day operations.
- Managed client appointments, including scheduling, confirmations, rescheduling, and follow up communication, while responding promptly to enquiries via phone, email, and social media.
- Opened and closed the premises independently, maintained a clean and welcoming reception area, prepared treatment rooms, and ensured all areas were organised and fully stocked for daily operations.
- Processed cash and card payments accurately, completed end of day till checks & maintained confidential client records in line with GDPR procedures.
- Supported therapists and practitioners with administrative tasks, managed high volumes of communication efficiently, and contributed to maintaining a professional, friendly & organised environment.
- Assisted with social media content and promotional advertising to help maintain an engaging online presence and encourage repeat business.
Room Attendant at Holiday Inn (2022-06 – 2023-05)
Responsibilities my housekeeping role concluded of:
- Provided very high standards of housekeeping and guest service within a fast paced hotel environment, ensuring guest rooms & public areas were consistently clean, organised, & well presented.
- Included changing bed linen, replenishing guest amenities and refreshments, sanitising bathrooms & bedrooms, and maintaining hygiene and safety standards at all times.
- Worked efficiently both independently and as part of a team to prepare equipment, manage laundry procedures, and maintain communal areas.
- Responded professionally to guest requests and promptly reported maintenance or safety concerns to support smooth day-to-day hotel operations and deliver a positive guest experience.
Waitress/Bar Staff at Hare and Hounds (2021-05 – 2022-06)
Responsibilities my waitressing role concluded of:
- Provided high-quality customer service in a fast-paced hospitality environment by greeting guests, taking food and drink orders accurately, and ensuring a friendly and welcoming experience throughout service.
- Managed cash and card transactions efficiently while maintaining excellent service and hygiene standards.
- Worked closely with kitchen and bar staff to coordinate smooth service, communicate dietary requirements, and ensure customer satisfaction.
- Maintained a clean, organised, and fully stocked dining environment through regular sanitisation, table preparation, clearing crockery, restocking supplies, supporting overall restaurant upkeep in line with food safety and hygiene procedures.
Nursery Practitioner at Little Learning Ladder (2018-03 – 2018-04)
During my three week work experience placement as a nursery practitioner, I supported the safety, well-being, and early educational development of four classes of around 15 children. My responsibilities included:
- Supporting practitioners in providing a safe, clean, and engaging environment for children.
- Assisted with daily routines including mealtimes, play activities, hygiene support, and nap times while ensuring high standards of care, safety, and safeguarding were maintained at all times.
- Supported children's emotional, social, and physical development through supervised activities, sensory play, and age-appropriate learning experiences.
- Worked closely with staff to prepare activities, maintain organised learning spaces, observe children's wellbeing, and contribute positively to the overall nursery environment.
