General Assistant - EEZEE FIT TYRES CROYDON - Croydon
(2018)
Worked in a family run business from 16 to aged 17 as a general assistant. This included phoning different suppliers such as Eurocarparts, Jayar & Gsf.
Key role and responsibilities: Managing different vehicles and suppliers and making sure correct parts were being ordered. Ensuring that communicated efficiently with both mechanics and customer to ensure that the correct parts was ordered and communicated appropriately to meet customers requirements. This enabled a smooth running experience for both sides. This included ordering/checking stock. Making sure the correct parts were ordered in advance to allow a organized work place and to help with a smooth running process for both customer and garage. Was also taught the basics of mechanics.
- Phoned a variety of car parts suppliers to get accurate and fair quotes to meet customer's requirements
- Kept the work environment clean, hygienic and safe to ensure no mistakes or accidents were to occur
- Stock checked Tyres
- Was also taught the basics of mechanics such as; Changing Discs, Pads, Calipers, Full oil Changes, Wipers ect
- Checked paper work and card transactions at beginning & end of day
General assistance - Euro Car parts
(2019 - 2019)
- Helped where was needed such as, picking invoices, putting away stock in correct locations
- Checking off credit notes
- Placed calls on hold to customers when sales team were busy
- Cleaned and Organized stock in correct locations
- Sent IBT (inter branch transfer) to other branches
- Stock checked (PI)
- Helped carry orders to customers cars if they looked enabled too
Customer service on front counter part time - Euro Car Parts Redhill - Redhill
(2019 - 2019)
This position included having to have good communication skills and time management with retail customers. This position included having to efficiently order in the correct parts for customer in a timely manner.
- Counting, checking stock
- Printing and Picking invoices accurately
- Phoning and emailing Click & Collects to notify customer when order was ready for collection or if had any missing items
- Cleaned and organized front of shop to allow a good customer impression for company
- Organized old and new invoicing
- Kept up to date with company management and company processes such as PPE
- Accurately checked and put away any credits that were sent back by customers and put away in correct locations
- Dealt with card & card payments
- Generally helping out where was needed to help with the team and work flow
Full time Customer service sales assistant - Euro Car Parts Redhill - Redhill
(2019 - 2022)
Learned more about different sites and catalogs to ensure customer was receiving the correct parts the first time round. This included learning how to use catalogs such as; Top-cat, Dvse, Partslink, Partssouq, bm cats, Klarius exhaust, comma oil and many more.
- Majority of job role was serving on counter as well as putting away stock when it was quite
- Dealt with Cash/Card/Cheques
Customer Service Supervisor - Euro Car Parts Redhill - Redhill
(2023 - 2025)
This job role had many key responsibilities such as dealing Trade account customers as well as retail on the phone. This included having to deal with both Retail and Trade accounts who spent mostly with the company.
- Created an amazing and trusted relationship with customers/Garages to ensure the business was successful and to ensure that customer was always spending with us and not with many more other competitors
- Had personal WhatsApp. This allowed a direct communication to allow a fast and reliable communication to customer
- Texts would be sent to customer as sometimes mechanics are too busy to pick up phone calls. This allowed customer to feel more secure in dealing with me as would always keep them updated and would send key information over that was needed to know
- Outbound and inbound calls with customers were frequently checked and targets were always reached
- Frequently kept up to date with emails, margins.. This enabled to see any customers who were not spending or drifting away from the company
- Kept up to date with many designated customers that were personalised to me
- Made sure customer had a trusted and reliable relationship with me
- Made sure customers felt comfortable and respected by phoning them directly asking if they required anything or even asking how they're day/weekend was
- Also went above and beyond to help. Made the effort on finding the OE part number (original part number) and seeing where else they could purchase
- Would also send over photos of parts to ensure that they was receiving the correct item first time especially if it was a challenge finding the part
- Took care of designated customers account by checking their pricing
- Making sure that no invoices were left out or not payed of. This allowed for both customer & accounts to have a smoother and less stressful experience
- Took frequent card & account payments
- Checked that all prices and brands were accurate for each individual customer as they were all very different and required different requirements
- Had to meet sales targets by selling: Garage equipment, essentials, tools and many more
- Would do delivering here and there. This allowed to meet a lot of customers face to face
Customer service - Jayar Car Parts Redhill - Redhill
(2025 - 2026)
This job role included all the experience learned with previous jobs, but had to be more flexible and multitask as had to deal with retail on counter, answer phones in between Retail & Trade, making sure all invoices were picked and were done correctly for customers in a timely manner.
- Organised drivers to go out on deliveries to deliver the parts
- Kept the work place clean and organized to have a nice and smooth running environment
- Counted off credits in correct time frame and sending any items back to the correct supplier
- Delivered in Van when was low on staff, or if customer was waiting too long for delivery. This would be to customers who had already previously built relationship with at Eurocarparts
- Dealing with cash and card payments
