Sales Valuer
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I am a self-motivated individual, independent, and love working within a team, to reach a common goal and KPI's set out. I have 10+ years working within a customer service environment learning all aspects of customer service which enables me to understand how to build rapport and trust and deal with difficult and stressful situations. I use my initiative to cope well under pressure.
Over the last 3+ years i have gained experience in upselling products and services, increasing profitability for the businesses I have represented.
Sales Valuer - Bairstow eves Estate Agence - Acocks Green, Birmingham
(2025-01)
Detail-orientated Property sales valuer with expertise in conducting accurate market apparisals, analysing local property trends, and advising clients to achieve optimal sales prices.
Service Advisor - Mercedes Benz Solihull - Ashbourne Way, Shirley
(2022-01 - 2025-01)
Continuing my career within the motor industry I moved to a customer facing roll within a high-volume prestige car dealership. My day-to-day routine consisted of creating a customer journey, meeting and building relationships with clients, managing reporting, estimating and invoicing systems communicating these back to the client while maintaining a high level of professionalism and customer satisfaction. Achieving monthly and quarterly targets set out
Contact Centre Specialist - Listers Birmingham Audi - 780 Stratford Road, Shirley
(2021-01 - 2022-01)
Making outbound calls and receiving calls from our customers can vary from booking in a service to dealing with complaints. Making sure that all phone calls are up to customer satisfaction. Working on dual screens whilst multitasking and sending multiple emails daily. I also set up service plans for our customers which involve handling customers' bank details.
Senior Hair Stylist - Lee Scolding - 161 Warwick Road
(2016-01 - 2021-01)
Running my own column of clients, working under pressure in a fast-paced environment whilst delivering a premium service to all clients. I completed my job here being fully trained at Level 3.
Apprentice Level 2 - Aesthetics - 347 Warwick Road, Dovehouse Parade
(2014-01 - 2016-01)
As an apprentice, I assisted the senior members of the team with daily tasks. This ranged from answering the phones to Shampooing clients. I had lots of experience dealing with the customers to ensure the salon ran smoothly and efficiently. The focus was to ensure all customers left the salon with good service and experience.
Level 3 National Diploma - Hairdressing - Solihull College
Level 3 National Diploma - Health And Social - Solihull College
GCSE - Multiple subjects
