Courtney Walters

Compassionate and proactive professional with 5+ years of experience in customer-facing roles; after becoming a parent I am looking to diversify my career and work somewhere where I can make a difference to people lives. I would like to be able to use my empathetic caring nature along with my hands-on caregiving experience into my working life as well as my personal life. From my experience I've honed my ability to nurture, advocate, and problem-solve in high-pressure situations.

My experience has equipped me to support individuals with compassion and professionalism. I am eager to contribute to a role that aligns with my values of dignity and inclusivity.

Front of House - Esthers Café

• Organised stock, managed till operations, and maintained a welcoming environment for visitors.
• Adapted to individual customer needs (e.g., dietary restrictions) while maintaining hygiene standards.
• Trained new staff in safety protocols, demonstrating clear communication and patience.
• Ensuring customer satisfaction by providing great level of customer service.
• Creating a friendly welcoming atmosphere for the customers

Barista - Pret A Manger

(2019-01 - 2021-12)

• Preparing fresh food to a high level to reflect the company's standards.
• Preparing food in a timely manner to meet the allocated quota
• De-escalated customer conflicts with empathy, ensuring a positive experience for daily visitors
• Ensuring customer satisfaction by providing great level of customer service.
• Counting of money taken from the day and inputting takings into database.
• Opening/Closing of the store.

Front of House - Costa Coffee

(2017-01 - 2019-12)

• Headed the Coffee station dealing with a high volume of customers maintaining a high standard throughout a prolonged period.
• Ensuring accurate charging of products when putting through the till.
• Opening/Closing of the store.
• Counting of money taken from the day and inputting takings into database.

GCSEs - English, Maths, Science, Food Tech - Abbey Wood Community School