Craig Bryan Hicks

Experienced in installation related project management of new build kitchens, including design and sales and surveying with good interpersonal management skills heading up site installation teams. Previous experience in contract and manufacturing management, digital worktop completing. Over 25 years' experience within the cabinetry manufacturing and installation industry and team player to the sales and design teams within the company structure.

Comfortable interacting with architects, site managers and clients. Have previously brought improvements to process and procedures in delivery of on time projects and improved quality whilst managing large projects. Providing clients, design and sales teams and management teams with accurate information and concisely conveying all important information from design and survey measurements alongside the related schedules to site and installation teams.

Excellent verbal and written communication skills.

Area installation manager - JT Ellis

(2021-12)

• Managing and confirming weekly delivery schedules and compiling schedule of works for site management teams
• Scheduling installers programs to include offloading and installation, including remedial and customer care works for full sign off of works.
• Compiling and submitting remedial lists for manufacture and delivery.
• Submitting subcontract installers weekly claims for processing and payment.
• Overseeing installation works and quality over multiple sites, from start to completion.
• Conducting start up meetings and compiling of RAMS and conducting toolbox talks for sites.
• Check measure of plots against layout and services for update of working drawings for production.

Site surveyor and planning auditor - Wren Kitchens

(2020-10 - 2021-12)

Digital worktop templating - Midlands Stone Centre

(2021-03 - 2021-08)

Design and sales, deliveries - Dewhirst Kitchens

(2019-10 - 2020-10)

Design and sales of British and German kitchen furniture based on discovery sessions with prospective new clients. Costing of site related works to be done by builders, plumbers and electricians. Costing and ordering of furniture, appliances and other buy out items and then compiling schedules for all related trades based on delivery schedule.

Keeping track of progress on site for feedback sessions to clients. Loading of kitchen furniture and delivering to site, including clean up and disposal of waste.

• Completed 3 day training at German supplier of furniture
• Attended training with Corian Design UK and BLUM Systems

Contract Manager - The Cupboard and The Granite People, South Africa

(2015-09 - 2018-12)

Design and sales, contract manager. Costing and drawing of designs for tender order purposes including interaction between architects and interior design architects. Working within the contract housing market on developments with between 80 to 400 houses/apartments.

Updating signed off shop drawings for manufacture, including compiling of cutting sheets. Managing delivery and installation schedules for factory and clients, projects and overseeing the installation teams across multiple sites. Attending site meetings and snagging and de-snagging walk through.

Calculating subcontract installers weekly/monthly claims for processing. Calculating monthly claim forms to developers and submitting for payment. Measuring of cabinetry and drawing up of cutting lists for production and installation of solid worktops.

Design, costing, sales and site management of selected domestic market jobs. Interaction with design consultants on their projects and helping them achieve sales and complete site installations.

• Completed JBCC N/S subcontract agreement course
• Setting up of systems within the factory to accommodate large scale manufacturing roll out, improve timing too meet deliverables
• Successful dispute resolution with developers on accounts, reducing debtor amounts and improving communications – introduced a new system for managing cash flow.

Sales Manager / PR Officer - Risely Kitchens, South Africa

(2010-04 - 2015-08)

General manager of the showroom, organizing duty rosters, leading the sales team to achieving sales figures, compiling sales reports. Interaction between clients, management and auditors on company debt rescue plan. Client liaison and interacting with consultants on designs, checking all designs generated. Compiling and submitting documents to factory for production of jobs. Interacting with factory on drawing up manufacture and delivery schedules.

Analysing Production Manager/Installation Manager - Risely Kitchens, South Africa

(2010-04 - 2015-08)

Generating of cutting lists for saw operators, assembly teams, the solid wood division and finally assembly. Interacting with CnC operators on specialised drilling and writing programs for in Biesse Works. Working alongside final assembly teams on special units.

Communication with sales and design on product and technical aid to installation, designs and getting jobs signed off. Creating site progress reports and installation schedules. Compiling installation drawings using CAD and parts check lists, picking lists for stores.

Managing installers, liaising and coordinating between factory and installers on site. Actively quoting on repairs and maintenance calls and managing works to be done. Managing in-house granite installations.

• Helping streamline manufacture processes to be more cost effective
• Interacted with management on developing new administration systems for the company

Installation / Warehouse Manager - SCIC Casa Imports, South Africa

(2008-09 - 2009-11)

• Daily installation supervision, managing of site readiness and delivery
• Receiving of orders from shipping company and reporting of any shortages
• Warehouse control of cabinetry, access flooring stock, drywall portioning systems
• Forklift driver and loading manager of access flooring pallets for transportation
• Successfully running the maintenance of all access flooring warranty calls

Installation Manager - Risely Kitchens, South Africa

(2005-02 - 2008-08)

As above focusing on installation management

Site Manager and Factory Liaison - Kitchen Wise Designs, South Africa

(2000-03 - 2005-01)

Daily managing of installers, including liaising between factory and sites. Designing, selling and submitting of production sheets to factory for manufacture. Working as a team leader within a design and sales pod.

Ensuring sites reach the end of the installation process and being the companies PR person where needed. Interacted with management on new systems for the company. Interacted with new sales and design consults on the product and technical aspect to the design and installation.

Capturing of component lists for Winner catalogue for Winner Sa. Successfully piloting a "test company" as a model for use in a franchise roll out.