Craig Dempsey

Commercially focused Business Development Manager with over 20 years' experience generating new business, managing client relationships, developing strategic partnerships and leading sales teams across technology, training, recruitment, facilities and service-led sectors. Proven record of exceeding targets, securing high-value contracts, building trusted relationships and managing the full sales cycle from prospecting through to account growth and retention. Confident communicator with strong consultative sales, stakeholder engagement, presentation and pipeline management skills.

Positive, resilient and adaptable, with a practical approach to helping organisations identify solutions that create value. Currently based in Kent and open to relocating for the right opportunity.

Founder / Business Development & Partnerships - Calm & Steady - York / Remote

(2025-01)

Founded and developed a lived-experience-led gambling harm awareness and early-intervention project focused on prevention, recovery support, workplace wellbeing and practical signposting.

• Built relationships with charities, recovery advocates, professionals, support services and organisations across the UK and internationally.
• Created outreach, awareness content and partnership conversations to support schools, workplaces, families and people affected by gambling-related harm.
• Developed a digital support concept focused on early intervention, high-risk moments, relapse prevention, family awareness and accessible recovery resources.

Business Development Manager - PTSG - Remote

(2024-07 - 2026-07)

Manage and develop a regional portfolio of clients across the UK, delivering tailored dry riser and sprinkler solutions.

• Identify and convert new business opportunities while maintaining and strengthening existing customer relationships.
• Collaborate with internal departments to ensure excellent service delivery and client satisfaction.
• Arrange and attend meetings with prospective clients, presenting company services and solutions professionally.
• Maintain accurate pipeline forecasting and provide regular reporting to senior management.
• Build long-term partnerships through a consultative and customer-focused sales approach.

Field Sales Manager - Apogee Corporation - Maidstone, Kent

(2022-03 - 2024-06)

• Generated new business opportunities through targeted prospecting, networking, referrals, and marketing campaigns.
• Worked in an advisory capacity to deliver tailored technology solutions aligned to client requirements.
• Managed the full sales cycle from initial contact through to negotiation and account development.
• Presented bespoke proposals and demonstrations to decision-makers across multiple sectors.
• Promoted wider business solutions including Cyber Security and Telecoms services.
• Maintained strong client relationships through regular communication and ongoing support.

Course Advisor / Business Development - IT Online Learning - Kent

(2019-11 - 2022-02)

• Advised prospective students on training pathways across IT, Project Management, and Health & Safety programmes.
• Matched learners to suitable courses aligned to their long-term career goals.
• Developed additional business opportunities through social media, referrals, and online engagement.
• Built rapport quickly with clients to create trust and improve conversion rates.
• Worked to targets within a fast-paced sales and customer service environment.

Sales Account Manager / Telesales Manager - Systems Technology - Kent

(2016-04 - 2019-11)

Progressed from Account Manager into Telesales Manager role due to strong performance and leadership skills.

• Recruited, trained, and managed a telesales team of 10 consultants responsible for booking appointments for field sales teams nationwide.
• Introduced coaching and performance development strategies to improve team engagement and results.
• Set weekly KPIs and conducted regular performance reviews and development meetings.
• Generated new business opportunities through warm and cold call campaigns.
• Prepared and presented tailored proposals to senior decision-makers.
• Represented the business at networking events and trade shows to increase brand awareness and client engagement.

Sales Manager & Trainer - Netbox Digital Ltd - Kent

(2010-07 - 2016-04)

• Managed and motivated a team of 15 consultants selling print and photocopier solutions to new and existing clients.
• Delivered training programmes focused on ethical sales techniques, communication skills, and objection handling.
• Developed innovative marketing campaigns and sales strategies to support business growth.
• Consistently achieved over 150% of annual sales targets.
• Secured contracts valued at more than £300,000.
• Encouraged a positive and high-performance team culture while maintaining strong client relationships.
• Oversaw sales activity, pipeline management, and team development.

Recruitment Consultant / Assistant Branch Manager - Team Support Services - Kent

(2007-07 - 2010-06)

• Generated new clients through business development, cold calling, and marketing initiatives.
• Interviewed, registered, and assessed candidates for temporary and permanent placements.
• Conducted aptitude testing, reference checks, and compliance procedures.
• Coordinated interviews and prepared candidates through coaching and interview support.
• Built strong client relationships and maintained high levels of customer service.
• Achieved recognition as Top Temp Sales Consultant for six consecutive months.
• Successfully managed high-volume temporary staffing requirements.

Sales Executive - Netbox Digital Ltd - Kent

(2005-09 - 2007-06)

• Developed and grew a profitable stationery division generating approximately £285,000 annual revenue.
• Generated new business opportunities through telesales, face-to-face canvassing, and networking.
• Recruited and trained new team members.
• Managed targeted performance meetings and sales activity reporting.
• Promoted integrated business solutions including print, IT, and telecom services.
• Built strong working relationships with both new and existing customers.

Sales Account Manager - Xerox - Kent

(1999-04 - 2005-07)

• Managed client accounts across print, photocopier, and IT hardware solutions.
• Generated new business through telesales, account management, and marketing activities.
• Maintained regular communication with clients to maximise retention and repeat business.
• Produced sales reports and forecasts for senior management.
• Worked within target-driven environments while maintaining high customer service standards.

GCSEs - Caterham High School (1992)