Founder / Business Development & Partnerships - Calm & Steady - York / Remote
(2025-01)
Founded and developed a lived-experience-led gambling harm awareness and early-intervention project focused on prevention, recovery support, workplace wellbeing and practical signposting.
- Built relationships with charities, recovery advocates, professionals, support services and organisations across the UK and internationally.
- Created outreach, awareness content and partnership conversations to support schools, workplaces, families and people affected by gambling-related harm.
- Developed a digital support concept focused on early intervention, high-risk moments, relapse prevention, family awareness and accessible recovery resources.
Business Development Manager - PTSG - Remote
(2024-07 - 2026-07)
Manage and develop a regional portfolio of clients across the UK, delivering tailored dry riser and sprinkler solutions.
- Identify and convert new business opportunities while maintaining and strengthening existing customer relationships.
- Collaborate with internal departments to ensure excellent service delivery and client satisfaction.
- Arrange and attend meetings with prospective clients, presenting company services and solutions professionally.
- Maintain accurate pipeline forecasting and provide regular reporting to senior management.
- Build long-term partnerships through a consultative and customer-focused sales approach.
Field Sales Manager - Apogee Corporation - Maidstone, Kent
(2022-03 - 2024-06)
- Generated new business opportunities through targeted prospecting, networking, referrals, and marketing campaigns.
- Worked in an advisory capacity to deliver tailored technology solutions aligned to client requirements.
- Managed the full sales cycle from initial contact through to negotiation and account development.
- Presented bespoke proposals and demonstrations to decision-makers across multiple sectors.
- Promoted wider business solutions including Cyber Security and Telecoms services.
- Maintained strong client relationships through regular communication and ongoing support.
Course Advisor / Business Development - IT Online Learning - Kent
(2019-11 - 2022-02)
- Advised prospective students on training pathways across IT, Project Management, and Health & Safety programmes.
- Matched learners to suitable courses aligned to their long-term career goals.
- Developed additional business opportunities through social media, referrals, and online engagement.
- Built rapport quickly with clients to create trust and improve conversion rates.
- Worked to targets within a fast-paced sales and customer service environment.
Sales Account Manager / Telesales Manager - Systems Technology - Kent
(2016-04 - 2019-11)
Progressed from Account Manager into Telesales Manager role due to strong performance and leadership skills.
- Recruited, trained, and managed a telesales team of 10 consultants responsible for booking appointments for field sales teams nationwide.
- Introduced coaching and performance development strategies to improve team engagement and results.
- Set weekly KPIs and conducted regular performance reviews and development meetings.
- Generated new business opportunities through warm and cold call campaigns.
- Prepared and presented tailored proposals to senior decision-makers.
- Represented the business at networking events and trade shows to increase brand awareness and client engagement.
Sales Manager & Trainer - Netbox Digital Ltd - Kent
(2010-07 - 2016-04)
- Managed and motivated a team of 15 consultants selling print and photocopier solutions to new and existing clients.
- Delivered training programmes focused on ethical sales techniques, communication skills, and objection handling.
- Developed innovative marketing campaigns and sales strategies to support business growth.
- Consistently achieved over 150% of annual sales targets.
- Secured contracts valued at more than £300,000.
- Encouraged a positive and high-performance team culture while maintaining strong client relationships.
- Oversaw sales activity, pipeline management, and team development.
Recruitment Consultant / Assistant Branch Manager - Team Support Services - Kent
(2007-07 - 2010-06)
- Generated new clients through business development, cold calling, and marketing initiatives.
- Interviewed, registered, and assessed candidates for temporary and permanent placements.
- Conducted aptitude testing, reference checks, and compliance procedures.
- Coordinated interviews and prepared candidates through coaching and interview support.
- Built strong client relationships and maintained high levels of customer service.
- Achieved recognition as Top Temp Sales Consultant for six consecutive months.
- Successfully managed high-volume temporary staffing requirements.
Sales Executive - Netbox Digital Ltd - Kent
(2005-09 - 2007-06)
- Developed and grew a profitable stationery division generating approximately £285,000 annual revenue.
- Generated new business opportunities through telesales, face-to-face canvassing, and networking.
- Recruited and trained new team members.
- Managed targeted performance meetings and sales activity reporting.
- Promoted integrated business solutions including print, IT, and telecom services.
- Built strong working relationships with both new and existing customers.
Sales Account Manager - Xerox - Kent
(1999-04 - 2005-07)
- Managed client accounts across print, photocopier, and IT hardware solutions.
- Generated new business through telesales, account management, and marketing activities.
- Maintained regular communication with clients to maximise retention and repeat business.
- Produced sales reports and forecasts for senior management.
- Worked within target-driven environments while maintaining high customer service standards.
