Craig Peacock

Results-driven Retail Manager with 9+ years' experience in fast-paced, customer-focused environments, including 7+ years in leadership roles. Proven ability to drive sales performance, maintain high operational standards, and lead high-performing teams. Highly organised with strong skills in staff development, rota planning, P&L control, and customer experience management.

Assistant Manager - Five Guys

(2024-09)

• Oversee day-to-day store operations in a high-volume environment
• Manage staffing levels, rotas, and workforce planning
• Monitor customer satisfaction through reviews and mystery shopper results
• Ensure compliance with food safety and HACCP standards
• Lead staff training, development, and performance reviews

Shop Manager - Greggs

(2023-04 - 2024-09)

• Managed all store operations including staffing, stock and financial performance
• Controlled P&L through labour, waste and stock management
• Delivered strong audit and compliance results

Restaurant Manager - Tim Hortons

(2019-12 - 2023-01)

• Managed full restaurant operations including staffing and performance metrics
• Oversaw health, safety and COVID compliance
• Prepared for and passed audits successfully

Visual Communication - Visual Communication - West of Scotland College (2013 - 2014)

GCSEs - Springburn Academy