Craig Sissons

I have previously held a lot of experience in Administration and especially using Microsoft Office, however I have taken a long spell away to focus on my immediate family life and I am now seeking a new challenge and the opportunity to build a fulfilling career. I have a desire to expand my skillset and take on new responsibilities, I am excited to embark on this journey and explore new career possibilities. I am highly motivated determined, and adaptable, and I am confident that I can contribute positively to any team I join.

Warehouse Operative - Asda

(2017-10)

My primary role is to ensure the efficient and effective operation of the warehouse and to help maintain the smooth running of the supply chain. My duties include receiving and fulfilling orders, which include maintaining accurate inventory of which I am picking and keeping the warehouse clean and organised.

• Pick and fill orders from stock
• Ensure accuracy and completeness of all shipments
• Loading trailers with pallets and cages
• Manage my own time keeping
• Ensuring I have all the equipment necessary to fulfil my duties
• Checking other colleagues orders with external audit for accuracy customer service assistant - William Hills

(2011-09 - 2016-02)

As a Customer Service Assistant, my primary role was to provide exceptional customer service and support to our customers. I was responsible for handling customer enquiries and ensuring the customer left satisfied.

• Respond promptly to customer inquiries via phone, email, or in person
• Resolve customer complaints in a professional and timely manner
• Provide product and service information to customers and potential customers
• Follow-up with customers to ensure their satisfaction and loyalty
• Continuously improve the customer experience by identifying areas for improvement and providing feedback to management

Trainee it tutor - Potential 4 skills

(2010-10 - 2011-07)

During my time as a Trainee IT Tutor my role was initially to support the lead tutor before I grew into the role and was responsible for my own class.

• Teaching the ECDL Extra and ECDL Essentials courses
• Meeting key performance indicators set by the lead tutor
• Ensuring all paperwork and reports were complete
• Opening and closing the business school on Saturdays

Administration assistant - elecotrial registration wakefield council

(2010-01 - 2010-10)

Administration assistant - Electorial registration middlesbrough council

(2007-05 - 2009-12)

As an Administration Assistant my role was to support the process of updating the electoral register during the annual canvass and throughout the year with minor updates and helping prepare the local council for any upcoming elections.

• Handling telephone enquiries from the general public
• Open registration forms, scan them onto the system and then process the forms
• Cross reference properties between the council tax and electoral system for properties with no return rate for over 3 years
• Preparing canvasser equipment, maps and routes during the annual canvass
• Helping the general public if they came to the offices with any enquiries

Customer service nvq level 2 - Potential 4 skills (2011-06)

edexcel nvq level 2 - potential 4 skills (2010-06)

apprenticeship in business and administration - mouchel/middlesbrough council (2007-12)

GCSEs - Prince Rupert School (2006-06)