Cris Coppola

Senior business change, transformation and operational excellence professional with over 15 years experience helping organisations improve performance, simplify processes, strengthen governance and deliver measurable business outcomes. Experienced across consulting, automotive, manufacturing, engineering, operations, energy, utilities, retail, e-commerce and technology-enabled change. Strong track record translating business needs into clear requirements, delivery plans, operating models, KPI frameworks, dashboards, executive reporting and practical improvement actions.

Known for bringing structure to complex environments, aligning stakeholders, improving visibility, challenging constructively and ensuring change remains connected to business value.

Commercial & Transformation Consultant at Sincrono Luxury Ltd (2025-01 – Present)

Support commercial growth, operational scalability, customer experience, digital workflows, reporting and performance improvement within a retail and e-commerce environment.

• Supported initiatives contributing to approximately 300% revenue growth through stronger commercial focus, customer insight, digital content, reporting discipline and execution.
• Built KPI frameworks and management reporting covering revenue drivers, customer behaviour, marketing performance, operational priorities and partner activity.
• Translated business priorities into clear actions, owners, deadlines, reporting routines and delivery plans.
• Identified process gaps across customer journey, digital workflows, supplier coordination and internal operations.
• Worked with external partners and service providers to clarify requirements, improve digital outputs and support delivery.
• Introduced AI-enabled reporting and forecasting approaches to improve planning, prioritisation and decision-making.

Senior Business Consultant at Tata Consultancy Services (2024-01 – 2025-01)

Delivered consulting and transformation support across client environments, working closely with business and technology stakeholders.

• Elicited and clarified business requirements through stakeholder engagement, workshops and current-state analysis.
• Translated business needs into structured documentation, delivery roadmaps, business cases and implementation plans.
• Supported technology-enabled change by identifying process impacts, dependencies, risks and adoption requirements.
• Produced executive materials including governance packs, decision papers, delivery roadmaps and performance reporting.
• Facilitated stakeholder workshops to align teams around priorities, risks, blockers, decisions and next steps.
• Supported delivery governance by tracking actions, risks, issues, dependencies and ownership across complex stakeholder groups.

Senior Manager – Enterprise Transformation & Operational Excellence at Jaguar Land Rover (2016-01 – 2024-01)

Led transformation, business analysis, process improvement and analytics-enabled performance initiatives across Engineering, Manufacturing, Operations and Corporate functions.

• Delivered a 270% productivity improvement through process redesign, operating model change, governance enhancement and adoption of improved ways of working.
• Led a three-year Predictive Metrics programme using AI and Machine Learning to improve forecasting, productivity analysis, operational visibility and executive decision support.
• Worked with senior stakeholders and operational teams to identify business problems, define requirements and shape improvement plans.
• Created as-is/to-be process views, ownership models, governance routines and implementation roadmaps.
• Built KPI frameworks, dashboards and reporting packs to improve visibility of performance, risks, blockers and decisions required.
• Broke complex transformation activity into practical work packages, milestones, dependencies and adoption steps.
• Worked across business, analytics and technology-facing teams to validate outputs and ensure solutions met business needs.
• Managed risks, issues, dependencies and scope changes through governance forums and stakeholder reviews.
• Translated complex operational and analytical findings into clear recommendations for technical and non-technical audiences.
• Influenced without direct authority across multiple functions, balancing competing priorities and aligning teams around shared outcomes.

Principal Consultant & Managing Partner at Kleiser Consulting Services Ltd (2014-01 – 2016-01)

Led consulting engagements focused on business improvement, operating model design, requirements clarification and process optimisation.

• Conducted diagnostics to identify business problems, process gaps, stakeholder needs and improvement opportunities.
• Facilitated workshops to elicit requirements, clarify priorities and align stakeholders around future-state solutions.
• Developed process maps, implementation roadmaps, business cases and recommendations.
• Supported clients in moving from ambiguous issues to clear requirements, actions and delivery plans.
• Built trusted client relationships through structured problem solving, clear documentation and practical delivery support.

MBA – Warwick Business School

BA Hons in Finance & Economics – University of Warwick