Commercial & Transformation Consultant at Sincrono Luxury Ltd (2025-01 – Present)
Support commercial growth, operational scalability, customer experience, digital workflows, reporting and performance improvement within a retail and e-commerce environment.
- Supported initiatives contributing to approximately 300% revenue growth through stronger commercial focus, customer insight, digital content, reporting discipline and execution.
- Built KPI frameworks and management reporting covering revenue drivers, customer behaviour, marketing performance, operational priorities and partner activity.
- Translated business priorities into clear actions, owners, deadlines, reporting routines and delivery plans.
- Identified process gaps across customer journey, digital workflows, supplier coordination and internal operations.
- Worked with external partners and service providers to clarify requirements, improve digital outputs and support delivery.
- Introduced AI-enabled reporting and forecasting approaches to improve planning, prioritisation and decision-making.
Senior Business Consultant at Tata Consultancy Services (2024-01 – 2025-01)
Delivered consulting and transformation support across client environments, working closely with business and technology stakeholders.
- Elicited and clarified business requirements through stakeholder engagement, workshops and current-state analysis.
- Translated business needs into structured documentation, delivery roadmaps, business cases and implementation plans.
- Supported technology-enabled change by identifying process impacts, dependencies, risks and adoption requirements.
- Produced executive materials including governance packs, decision papers, delivery roadmaps and performance reporting.
- Facilitated stakeholder workshops to align teams around priorities, risks, blockers, decisions and next steps.
- Supported delivery governance by tracking actions, risks, issues, dependencies and ownership across complex stakeholder groups.
Senior Manager – Enterprise Transformation & Operational Excellence at Jaguar Land Rover (2016-01 – 2024-01)
Led transformation, business analysis, process improvement and analytics-enabled performance initiatives across Engineering, Manufacturing, Operations and Corporate functions.
- Delivered a 270% productivity improvement through process redesign, operating model change, governance enhancement and adoption of improved ways of working.
- Led a three-year Predictive Metrics programme using AI and Machine Learning to improve forecasting, productivity analysis, operational visibility and executive decision support.
- Worked with senior stakeholders and operational teams to identify business problems, define requirements and shape improvement plans.
- Created as-is/to-be process views, ownership models, governance routines and implementation roadmaps.
- Built KPI frameworks, dashboards and reporting packs to improve visibility of performance, risks, blockers and decisions required.
- Broke complex transformation activity into practical work packages, milestones, dependencies and adoption steps.
- Worked across business, analytics and technology-facing teams to validate outputs and ensure solutions met business needs.
- Managed risks, issues, dependencies and scope changes through governance forums and stakeholder reviews.
- Translated complex operational and analytical findings into clear recommendations for technical and non-technical audiences.
- Influenced without direct authority across multiple functions, balancing competing priorities and aligning teams around shared outcomes.
Principal Consultant & Managing Partner at Kleiser Consulting Services Ltd (2014-01 – 2016-01)
Led consulting engagements focused on business improvement, operating model design, requirements clarification and process optimisation.
- Conducted diagnostics to identify business problems, process gaps, stakeholder needs and improvement opportunities.
- Facilitated workshops to elicit requirements, clarify priorities and align stakeholders around future-state solutions.
- Developed process maps, implementation roadmaps, business cases and recommendations.
- Supported clients in moving from ambiguous issues to clear requirements, actions and delivery plans.
- Built trusted client relationships through structured problem solving, clear documentation and practical delivery support.
