Crystal Samuel

Highly organised and adaptable business administration professional with experience in higher education support, administration, customer service, digital marketing, and workshop facilitation. Skilled in communication, student support, Microsoft Office, and administrative coordination. Experienced in preparing learning materials, managing records, supporting operations, and delivering engaging workshops.

Calm under pressure, detail-oriented, and committed to professionalism, confidentiality, and teamwork.

Adjunct Lecturer / Teacher - United Kingdom - United Kingdom

(2026-01 - 2026-05)

Teaching Stints: 02 February 2026 to 07 May 2026: Delivering the module "Introduction to People Management and Organizational Behaviour".

• Preparation of slide decks and artifacts
• Preparation of assessments and associated grading
• Using digital learning technology such as Moodle, Vevox and Padlet to enhance learning
• Resolving academic issues with students

Volunteer Tutor - University of Portsmouth London Campus - United Kingdom

(2025-01)

• Conducted a 1-hour level 7 workshop - Topic: Using Strategic Business tools within Digital Marketing. Active Blended Learning Activity: Creating a Digital Advertisement via ChatGPT and posting to Padlet.
• Conducted a 2-hour level 7 workshop - Topic: Using Strategic Business Tools in Construction Project Management. Active Blended Learning Activity: Creating a SWOT on a construction company based on PESTEL | MVV and posting to Padlet.
• Conducted a 3-hour level 7 workshop - Topic: Enhancing your Employability Skills. Active Blended Learning Activity: Using Lego Serious Play and originally designed worksheets to help students assess their individual soft skills and how they contribute to working in a group.
• Conducted a 2-hour level 7 workshop - Topic: Business Research Simulation. Active Blended Learning Activity: Assisting the course leader, industry educator and students with the execution of the simulation.

Social & Digital Media Strategist - Sole Trader - Trinidad and Tobago

(2020-01 - 2024-12)

• Created content and managed social media platforms for sole traders
• Created digital flyers for the social media page of various local businesses
• Created social media strategy
• Administrative management of my company

Business Operations Assistant - St. Gabriel's Girls R.C. School - Trinidad and Tobago

(2004-01 - 2012-12)

Reason for Leaving – To take of my two kids during their formative years.

• Managed Student Management System for 600+ students and 38+ staff.
• Maintained staff attendance, punctuality and administrative reporting systems
• Prepare monthly, termly, and annual reports for school operations.
• Trained administrative trainees (OJT)
• Co-ordinated students' records, admissions, and attendance tracking
• Processed official correspondence and maintained filing systems
• Managed school data for government reporting programs
• Provide front office support for handled public enquiries.
• Maintained file register and filing systems in keeping with established system and procedures
• Prepared and issued routine correspondence
• Maintained inventory system
• Maintained leave register and leave of absence
• Maintained daily number book and daily report book
• Prepared regularity and unpunctuality report daily
• Prepared National Insurance, Health Surcharge and Salaries for ancillary staff
• Supervised On the Job Training personnel
• Prepared Agenda, take minutes, notes
• Prepared Catholic Education Board of Management reports
• Assisted in event planning and fund-raising activities
• Maintained financial records of the school, administrative and secretarial duties

Master of Business Administration - University of Bedfordshire (2025-12)

Bachelor of Arts - Business Administration - University of Hertfordshire (2015-12)

Diploma in Business Management - Association of Business Executives (2013-12)

Diploma in Business Management - Association of Business Executives (2012-12)