Cynthia Sithole

I am a highly experienced, reliable, passionate and creative individual with over 6 years in the TV industry and over 5 years in Customer Service. I have thoroughly enjoyed my TV and customer service experience which has enabled me to grow and develop an enormous amount of transferable skills. I am excited to start a new chapter where I can bring my great people skills, and my enthusiasm to learn and grow within a team.

Assistant Producer - Comic Relief

(2024-11 - 2025-04)

Key role within the appeals team, overseeing charities in England, Northern Ireland, Scotland and Wales.

• Organising and participating in Zoom and in person meetings to garner stories for the Appeals and Story Team.
• Being representative of the company for filming on location, ensuring confidential paperwork was signed such as release forms and risk assessments.
• Treating all contributors with the utmost respect, tact and confidentiality as cases were sensitive.

Casting Researcher & Assistant Producer – Shows (Various e.g Four In A Bed, The Voice, Starstruck & more) - Various e.g BBC, ITV, Remarkable, Talkback Thames

(2018-11 - 2025-04)

Key role within the casting team responsible for all aspects of recruitment and auditioning of contestants. Outreaching on social media and via email to organisations to recruit contestants, telephoning potential candidates and pitching to the higher ups.

• Organising and participating in Zoom and in person Auditions.
• Preparing pitching documentation such as biographies.
• Conducting preliminary background checks on all potential contestants.
• Responsible for important & confidential paperwork such as NDA's and Release Forms.
• Welfare: Supporting contestants before, during and after appearances (including being on-call)

Nursing Coordinator - Local Care Force

(2018-03 - 2018-11)

Key role within the Nursing recruitment team working alongside my line manager.

• Processing Invoices & Timesheets for Payroll Purposes.
• Liaising with clients via telephone and email.
• Scheduling training for Nurses.
• Interviewing and Inducting candidates.
• Market research.
• Data logging and administrative duties.

Call Centre Agent - RSVP: Manchester

(2017-12 - 2018-04)

Call centre agent working for various accounts such as Which? Legal.

• Excellent customer service in a call center environment with several accounts across many months.
• Quick learner and adapt fast to new accounts.
• Dealt with highly sensitive information which was met with the utmost confidentiality.
• Upselling, digital transactions, hitting targets and using software such as Synthesys and Quest.

Front of House Receptionist - Snozone (Castleford)

(2016-10 - 2017-10)

Customer facing role in front of house for an indoor ski slope.

• Providing excellent customer service to ensure clients return, generating revenue.
• Replenishing stock, data and cash handling.
• Achieving personal targets through inbound and outbound sales via telephone marketing.
• Liaising with other departments to ensure consistency.
• Wide range of product knowledge as the services provided ranged from private lessons and the ski school all the way through to disability snow sports and championships.

PPI Claims Processor - Williams Lea (Normanton)

(2015-10 - 2016-09)

Processing PPI claims in an office environment using microfiche technology.

• Data protection and investigating PPI claims.
• Working closely with Clydesdale and Yorkshire bank.
• Proficient use of microfiche and film roll software.
• Working within a team to create case files.
• Training new recruits and multitasking to ensure each individual case was thorough.

Direct Sales Agent - W.I.T Organisation (Manchester)

(2015-02 - 2015-06)

Door to Door sales for Money Expert.

• Scouting the location and selling directly to generate revenue.
• Ability to read a map and plan a route.
• Training new recruits all the while hitting personal sales targets.
• Aspiring to the leadership programme, would have attended weekly meetings, started own branch of the company and recruited a team.

Shop Floor Assistant - River Island (Trafford)

(2013-03 - 2014-03)

Approaching customers helping with their queries across our women's and children's clothing department.

• Ensuring section was always tidy and all stock was accounted for.
• Ensuring the customer had an outstanding shopping experience.
• Being friendly and informative as their first point of call.
• Wide range of product knowledge to ensure each customer served had a tailor matched service for their needs.

BA (HONS) - Filmmaking - Manchester Metropolitan University (2012 - 2015)

A Levels - English Literature, Media, Drama, Theology (2010 - 2012)

GCSE's - English, Maths and Science included (2005 - 2010)