D Francis

Enthusiastic, vibrant and passionate individual with vast experience within customer focused roles including retail and administration roles. Educated to a degree standard with a level 2 in retail operations and good knowledge of data protection. Willing to complete further training required for the role.

Has exceptional written and verbal communication skills and able to adapt approaches to suit customer's needs. Instils a flexible and professional approach with a commitment to providing a high quality of service and enjoyable customer experience within the retail or administration sector.

Exam Invigilator at The University of Kent (2023-04 – 2025-07)

• Quickly built a positive rapport with both teachers and students.
• Developed additional skills in supporting SEN individuals and safeguarding.
• Set up and tidy away the examination area, giving out and collecting in all exam papers
• Escorting candidates when needed, and providing 1:1 support as a scribe for students that need it
• Managing behaviour and ensuring all guidelines are adhered to during the exams

Exam Invigilator at Sir Joseph Williamson's Mathematical School (2022-05 – 2023-01)

Shop Assistant (Volunteer) at Cancer Research UK (2021-08 – 2022-08)

• Completed till training to serve customers efficiently and health & safety awareness.
• Received positive feedback on my polite manner and determination to help customers.
• Given additional responsibilities to design shop windows for events such as Christmas, Easter or Valentine's Day.
• Serving customers, taking payments and providing good all-round customer service
• Sorting through donated items, processing and pricing stock
• Adaptable to support other members of the team during busy period
• Liaising with members of the public and their general enquiries
• Use of manual handling techniques to adhere to health & safety guidelines

Online Fashion (Volunteer) at Oxfam (2021-06 – 2022-10)

• Received praise from management on my online listing applications for my item description, leading to increased sales.
• Developed a good knowledge of fashion trends and branding which supported in accurately pricing items.
• Use creative language to market stock to be sold to a growing online customer base
• Measuring, pricing and displaying donations following Oxfam guidelines
• Adherence to store health and safety policy to ensure a safe environment for customers and colleagues
• Photographing items to a high quality

Administrator at Aspyre Group UK (2015-04 – 2018-08)

• Praised by the leading director on my support and administration skills.
• Managing and updating office manuals
• Dealing with routine office communications
• Responding to calls and emails from customers for general queries
• Managing electronic and printed files
• Inputting information and data entry using spreadsheets
• Photocopying and daily office support duties

BA (Hons) in Childhood and Youth Studies

Access Diploma to Higher Education in Education Studies

NVQ 2 in Supporting Teaching and Learning in Schools

Level 2 in Retail Operations

10 GCSEs in Including Maths (C), English (C) and Science (C)