D Sco

Client-focused administrative and customer experience professional with 12+ years of success supporting clients, patients, families, and internal teams in fast-paced service environments. Skilled at building trusting relationships, resolving concerns with empathy, coordinating complex administrative processes, and delivering exceptional customer experiences across phone, email, and virtual platforms. Recognized for strong organization, attention to detail, and the ability to manage multiple priorities while maintaining a calm, compassionate approach.

Seeking a remote or hybrid role supporting a mission-driven wellness, holistic health, behavioral health, lifestyle medicine, or healthcare organization where exceptional client care and operational excellence are valued.

Client Experience & Administrative Operations Specialist at Winston Preparatory School (2021-01 – Present)

• Deliver exceptional front-line support to students, families, visitors, and staff while serving as the primary point of contact for the organization.
• Build positive relationships by providing timely, compassionate assistance and resolving questions with professionalism.
• Coordinate calendars, meetings, appointments, and administrative projects for leadership.
• Maintain confidential digital and physical records with exceptional accuracy.
• Manage high-volume phone and email communications while ensuring prompt follow-up.
• Support daily operations through scheduling, documentation, reporting, and office coordination.
• Oversee visitor management and security procedures while creating a welcoming, service-oriented environment.
• Collaborate across departments to improve communication and operational efficiency.

Customer Experience & Administrative Coordinator at Ungerer & Company (2013-01 – 2021-12)

• Served as the first point of contact for customers, vendors, and employees while managing a busy multi-line phone system.
• Delivered responsive customer support by resolving inquiries and connecting clients with appropriate resources.
• Assisted Human Resources with attendance documentation, employee records, and administrative processes.
• Verified customer orders for quality and accuracy prior to processing.
• Coordinated executive calendars, meetings, conference rooms, and internal communications.
• Supported multiple departments to ensure smooth day-to-day operations and an excellent customer experience.

Client Services Administrative Assistant at Flight Centre (2012-01 – 2013-12)

• Coordinated travel planning and scheduling for clients while maintaining exceptional attention to detail.
• Managed client records, documentation, and payment processing.
• Assisted customers with itinerary changes and questions while providing personalized service.
• Maintained accurate databases across multiple office locations.
• Supported accounts payable and receivable functions and administrative operations.

Certificate in Medical Office Administration – William Paterson University

Certificate in Information & Library Studies – Rutgers University

High School Diploma