Daanyaal Khan

Accounting & Finance attendee from Queen Mary University of London, while working throughout degree in fast-paced retail and customer-facing roles. Balancing work alongside university strengthened time management, attention to detail and the ability to perform effectively under pressure. Developed confidence handling financial transactions, supporting customers, maintaining high standards of accuracy and working collaboratively to achieve business objectives.

Enjoy solving problems, learning new skills and taking on responsibility, while remaining reliable, approachable and committed to delivering a high standard of work. Now seeking an opportunity to begin a career in accounting or finance, where I can apply my academic knowledge, continue developing my technical skills and make a positive contribution as part of a professional team.

Customer Assistant at Tesco Express (2023-08 – Present)

• Deliver excellent customer service within a fast-paced retail environment, assisting a high volume of customers while maintaining a professional and approachable manner.
• Accurately process cash, card and contactless transactions using electronic POS systems, balancing tills and maintaining strict adherence to company financial procedures.
• Apply Challenge 25 legislation and company compliance policies confidently, demonstrating sound judgement when verifying customer identification and age-restricted purchases.
• Manage daily stock replenishment, inventory checks and merchandising activities, ensuring product availability and maintaining high presentation standards across the store.
• Collaborate effectively with colleagues using headset communication systems to coordinate workload, respond quickly to operational issues and support overall store performance.
• Resolve customer complaints professionally by identifying appropriate solutions, maintaining customer satisfaction and protecting the Tesco brand.
• Assist with store opening and closing procedures while maintaining high standards of cleanliness, organisation and operational compliance.
• Demonstrate excellent time management by prioritising multiple responsibilities during peak trading periods while maintaining accuracy and attention to detail.

Front of House / Customer Service Assistant at Al Bilal Roti Restaurant (2020-02 – 2021-07)

• Delivered a welcoming and professional customer experience while serving guests efficiently during busy service periods.
• Processed cash and card payments accurately, operating till systems and balancing transactions at the end of service.
• Built strong relationships with regular customers through excellent communication and personalised service.
• Resolved customer complaints calmly and professionally, ensuring positive outcomes while maintaining high service standards.
• Worked closely with kitchen staff to coordinate orders efficiently, helping minimise delays and improve customer satisfaction.
• Supported customers with dietary requirements, allergies and accessibility needs while ensuring high standards of care.

Warehouse Operative at DIG1 Stocking (2021-08 – 2021-10)

• Processed customer orders through picking, packing, dispatch and goods receipt operations while maintaining high levels of accuracy.
• Used Warehouse Management Systems (WMS) to record inventory movements and support efficient warehouse operations.
• Completed stock control and inventory tasks while maintaining productivity and quality standards.
• Worked to strict operational deadlines within a fast-paced logistics environment, consistently meeting performance expectations.
• Supported administrative warehouse processes including stock allocation and inventory management

Customer Service Assistant (Work Experience) at Barclays Bank (2019-04 – 2019-04)

• Assisted customers with day-to-day banking enquiries while observing professional customer service standards.
• Supported customers in using digital banking technology and self-service systems.
• Developed an understanding of banking operations, confidentiality and customer data protection.
• Observed how regulated financial institutions maintain compliance while delivering excellent customer service.

Retail Assistant (Work Experience) at Oxfam (2019-03 – 2019-03)

• Assisted customers with purchases and product enquiries in a busy retail environment.
• Operated tills and processed customer transactions accurately.
• Replenished stock and maintained visual merchandising standards.
• Supported promotional activities and ensured the store remained clean, organised and welcoming.

BSc (Hons) in Accounting & Finance – Queen Mary University of London (2022 – 2024)

BTEC Level 3 Extended Diploma in Business & Law – Sir George Monoux College (2020 – 2022)

GCSEs – George Mitchell School (2015 – 2020)