Health Care Assistant - Cornwell's Chemist - Stafford
(2023-06)
Trained in ear irrigation with completed relevant training and certificates. Performs 5-10 appointments each week with the skill to assess and treat excessive built up ear wax. Fully trained in the new computer system TITAN. This job has taught lots of skills including working fast but also remaining calm in stressful situations.
- Working with patients everyday helping with their prescriptions, ordering prescriptions.
- Answering their queries face to face and over the phone.
- Making sure the pharmacy has the correct stock, ordering stock that's required.
- Responsible for updating patients files, processing patient prescription requests, ensuring that drugs are received and stored in an appropriate manner in accordance with the manufacturers' instructions.
- Keeping the pharmacy counter and related areas clean, neat and tidy.
- Processing cash and card payments for prescriptions and over the counter medications.
Pharmacy Assistant - Wildwood Pharmacy - Stafford
(2020-09)
NVQ level 2 medicine counter assistant has been completed.
- Using computer systems to generate stock lists and labels
- Helping to maintain stock levels
- Ordering items for use within a department
- Receiving, loading, unloading incoming goods from wholesalers, manufacturers.
- Selling over the counter medicines
- Answering queries on the supply and availability of medicines
- Responding to telephone and face to face enquiries of a routine nature from patients and customers
- Bringing any problems identified or queries raised to the attention of pharmacists or pharmacy technicians
- Ensuring that health and safety requirements are met.
- Expert customer service skills
- Maintain confidentiality of patient data
Bridal Consultant - Confetti and Lace - Leeds
(2019-09 - 2020-08)
The heart of this role is customer service with training on how to emphasise customer service skills. When the store is not full, clerical and administration duties were performed including answering telephone calls, managing the calendar and diary, engaging in events planning, opening and closing the store.
Experience in contacting clients to confirm future appointments. Trips away including bridal shows in the UK and to European destinations to represent the company. Controlled social media platforms (Facebook, Instagram and Twitter) posting content daily to encourage customers to visit the store.
- Welcoming & greeting brides and their entourage, making them feel welcome, comfortable and excited.
- Offering them drinks, helping them choose the perfect gown, helping them with what suits their body shape and with what they feel most comfortable in.
- Making anxious brides feel amazing during their dress shopping experience.
Receptionist and Administrator - Crowne Plaza Hotel - Leeds
(2014-06 - 2018-11)
Front of house role dealing with different types of people, all ages. Completed a customer complaints course which helped deliver the best customer service. Working experience of using Opera both old and new versions, learning the system very quickly. Being part of a large well-known company and being the face of that made me feel extremely proud and it was very rewarding.
Crowne
Plaza are part of the IHG brand and every month targets of enrolments had to be achieved, with daily personal targets set to make the overall month target easier to achieve.
- Check in and check out, fill in all paperwork for guests, make sure they had a comfortable stay.
- Order stock, making sure the front desk ran smoothly.
- Helped hosting in the restaurant for breakfast when they were busy.
- Management of office equipment, maintaining a clean and enjoyable working environment.
- Organising, arranging and co-ordinating meetings, sorting and distributing incoming and outgoing post.
- Maintaining guest records and booking reservations.
- Contact necessary staff to solve problems when challenges arise, ensuring guest comfort.
- Kept accounts of the funds received and make note of balance payments.
Waitress/Bar Staff - Olive Tree Brasserie
(2013-04 - 2015-05)
Since working at the Olive tree gained lots of confidence dealing with customers and learned lots of new things. Became more independent and able to work on own initiative and follow instructions and work under pressure as it is an extremely busy restaurant. On occasion had full responsibility of the restaurant and ran it alone.
- Answered the phone, made bookings, handled and dealt with payment from customers by cash or machine.
- Ordered stock (e.g. food, wine).
- Responsibility to keep the bar area clean and tidy at the end of every shift.
- Promoted new menu additions and reminded customers of the new specials.
- Ensured proper service is maintained by other fellow waiter and waitresses.
- Delivering food to guests in a timely manner.
Receptionist/Administrator - Pretty woman salon
(2012-08 - 2014-02)
- Warmly greeting clients, walking them to their correct beauty station, offering them refreshments, booking and confirming appointments via phone and email.
- Processing transactions (cash and card) and issuing receipts.
- Welcoming walk ins, answering any questions about the salon and what treatments they offer.
- Informing clients about new treatments and discounts.
- Updating clients records with the correct information.
- Maintain a tidy reception area.
- Order business cards, brochures and price lists.
- Do stock takes and list any products that need ordering.
- Shampooing and conditioning clients, sometimes doing blow dry's.
