Daisy Requena

Caring, dependable, and responsible childcare assistant licensed through the Massachusetts Department of Early Education and Care (EEC).

Completed First

Aid, CPR, and AED training. Offers experience in customer service, call center operations, and hotel reception, with strong communication, organization, and interpersonal skills. Committed to supporting children's development and helping maintain a safe, nurturing, and positive learning environment.

Customer Service Representative - The Office Gurus

(2025-12 - 2026-06)

• Answered customer calls and provided contact-center support.
• Resolved billing, account, and service questions in accordance with company procedures.
• Verified customer information before updating accounts and records.
• Assisted customers through phone, email, and chat channels.
• Provided accurate product and service information and helped resolve complaints in a timely manner.

Receptionist - San Ignacio Resort Hotel

(2025-03 - 2025-04)

• Welcomed guests and supported daily front-desk operations.
• Checked guests in and out and assisted with reservations and appointment requests.
• Answered incoming calls, took messages, and routed inquiries to the appropriate departments.
• Provided directions and information about resort services.
• Maintained guest records and front-desk logs while delivering courteous customer service.

Associate Degree - Tourism Management - Sacred Heart Junior College (2023-08 - 2025-06)

High School Diploma - St. Ignatius High School (2023-05)