Dalia Blorvan

I am a 24-year-old outgoing, determined and motivated individual seeking full-time employment. I have three years of experience in customer service and over 18 months of experience in account management, administration and client relationship management, including 15 months working within the training and health & safety sector. During this time, I have developed strong skills in managing client relationships, providing administrative support, coordinating operations, supervising employees and delivering a high standard of customer service.

I am confident working in fast-paced environments, managing multiple responsibilities and building strong professional relationships. I am organised, adaptable and hardworking, with a strong commitment to completing all tasks to a high standard.

Customer Relationship Manager - TL Training - Bromborough

(2025-06 - 2026-08)

In my role as a Customer Relationship Manager at TL Training, I was responsible for managing a portfolio of customers and building strong, long-term relationships to support client satisfaction and business growth. I worked towards and achieved monthly targets, handled customer enquiries, followed up with clients and managed a range of administrative responsibilities. I also contributed to the company's social media presence by creating and promoting content across social platforms.

This role strengthened my communication, organisation, sales, administration and relationship-management skills, while allowing me to work independently and effectively within a busy team environment.

Account Manager - Excel Group

(2023-08 - 2025-05)

In my role as an Account Manager for Excel Group, I engage with potential prospects through calls, conduct market research, and manage communications via email and calendar. My role also involves booking appointments and site visits to meet clients needs effectively and efficiently. My experience at Excel has allowed me to gain valuable insights into the construction process, which has enhanced my ability to support clients and drive successful project outcomes.

Store Supervisor - Funky Cow - Chester

(2020-10 - 2023-06)

In my role at Funky Cow, I oversaw store operations, ensuring exceptional and efficient customer service while meeting all tasks and deadlines. I thrived in a fast-paced environment, where I prioritised completing orders, including making milkshakes, coffees and ice creams. With three years of experience in customer service, till management, and cleaning, I took pride in my accomplishments, which include achieving a 5-star hygiene rating and being recognised as one of the best businesses in Chester.

A-Levels - English Literature - Christleton High School (2018 - 2020)