Daliah Stadnyk

Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations. Friendly and driven professional with strong communication and customer service skills, coupled with knack for problem-solving. Proven abilities in managing customer interactions and providing exceptional service. Committed to enhancing guest experiences and fostering welcoming environment.

Front of house team member - The Sun Hotel (Greene King) - Hitchin, Hertfordshire

(2024-12)

• Managed cash transactions accurately, ensuring accurate financial records.
• Ensured smooth operation of the front desk by managing reservations and walk-ins.
• Communicated effectively with kitchen staff to ensure timely delivery of meals.
• Greeted guests warmly upon arrival, creating a welcoming atmosphere.
• Maintained high standards of customer service during peak times.
• Facilitated positive dining experiences by providing excellent customer service.

Customer assistant - Tesco's - Sandy, Bedfordshire

(2013-07 - 2024-10)

• Provided shopping advice based on customer needs fostering an engaging shopping experience.
• Assisted customers with product selection to ensure satisfaction.
• Improved customer relations by promptly addressing queries and concerns.
• Ensured health and safety regulations complied within work premises at all times.
• Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
• Upheld company policies whilst interacting with customers to maintain brand reputation.
• Operated till systems smoothly, streamlining check-out process for customers.
• Communicated daily offers to customers, promoting in-store deals and discounts.
• Dealt effectively with customer complaints, resolving issues professionally and amicably.

Certificate of Higher Education - Beauty Therapy - Greenhill College (1998-09) Harrow

GCSEs - Copthall School (1988-09) London, Mill Hill