Damian Capper

A highly experienced and reliable professional with over 35 years in a fast-paced retail environment, bringing extensive leadership, operational, and people management expertise now seeking to transition into administrative and HR roles. Proven ability to manage teams, coordinate processes, maintain accurate records, and handle sensitive information with discretion. Highly adaptable, with experience across multiple roles including personnel management and senior store leadership.

A quick learner with excellent attention to detail, eager to apply transferable skills in an office-based environment.

Team Manager at Tesco (2015-01 – Present)

• Leading and motivating a team to deliver outstanding customer service
• Managing day-to-day store operations, ensuring smooth running of departments and efficient coordination of staff and resources
• Recruiting, training, and developing colleagues to build a capable, high performing team
• Coaching the team to be knowledgeable and passionate about products, ensuring great range, quality, and service for customers
• Leading trade activity, using insight and expertise to grow sales and maximise profit
• Developing knowledge to deliver the Store Change Plan, ensuring resources and hours are used where they benefit customers most
• Identifying and resolving root cause issues with sustainable, long term solutions
• Prioritising colleague safety and ensuring the store always trades legally by coaching the team to use all security and safety tools effectively
• Managing rotas, attendance records, and shift planning
• Maintaining accurate records and completing administrative reporting tasks
• Ensuring compliance with Tesco policies, procedures, and health & safety standards

Personnel Manager at Tesco (2013-07 – 2015-01)

• Managed recruitment, onboarding, and staff training processes
• Provided HR support, including employee relations and performance management
• Ensured staffing levels met operational needs
• Maintained employee records and ensured data accuracy
• Ensured compliance with employment policies and procedures

Deputy Store Manager at Tesco (2008-01 – 2013-07)

• Supported Store Manager in overall store operations
• Coordinated multiple departments and staff resource allocation
• Led teams during shifts and ensured high standards across the store
• Managed stock control, merchandising, and sales performance
• Assisted with audits, compliance checks, and documentation
• Handled customer and staff queries in a professional manner

Checkout Operator at Tesco (1987-01 – 1991-01)

• Delivered excellent frontline customer service
• Accurately handled transactions and payments
• Assisted customers with queries and product information
• Maintained a clean and organised checkout area

HND in Construction

OND in Construction

NVQ Level 3 in Customer Service

In-house training in Retail – Tesco

Training in Leadership and management

Training in Customer service excellence

Training in Health & safety awareness