Damian Davies

Qualified Store Manager with extensive background in management processes. Utilises superior communication skills to build meaningful, trusting relationships that exceed customer demands. Highly skilled manager with outstanding team leadership abilities to meet targets consistently.

Store Manager - EE/BT - Hereford

(2020-01)

• Managing the biggest English store in our region
• New Pay Monthly Acquisition Growth from 4.5% to 7% consistently delivering this above 6.5%
• Customer Scores up from 75% average to 89% month in month out
• Drove sales and controlled costs to support revenue and profitability targets
• Recruited high-performing and accomplished team members, nurturing talent to develop skilled and capable workforce
• CEO call out for LGBTQ+ community month
• Facilitated positive purchasing decisions by sharing product knowledge with customers and making personal recommendations
• Put a case forward to our Regional Manager to increase our FTE which resulted in being able to hire another 40hrs
• Organised tech evenings which has helped us serve our local community after hours for all things tech help, no matter the network
• Coached and mentored store team members to achieve multiple promotions

Assistant Manager - EE/BT - Cardiff/Hereford

(2016-01 - 2019-12)

Top 25 Store

• Was voted Assistant manager of the year by stakeholders and colleagues
• Travelled daily to Cardiff and surrounding stores to assist with compliance
• Turned the stores compliance around from bottom of the region and one of the worst in the company to one of the best
• Assisted building a winning and diverse team, advisor went from being managed out to advisor of the year. During the annual awards Cardiff won Advisor of the year, senior of the year, assistant manager of the year and managers manager of the year
• Commercial and customer metrics improved tremendously; store manager absence didn't affect the store
• Oversaw the introduction of BT back to the high street

Level 3 - Public Services - Technology College (2012)

Level - Electrical Installations - Hereford Technology College (2011)

Level 1 - Engineering - Technology College (2010)

GCSE'S