Damian Mudge

ITIL, PRINCE 2, and Agile certified with a strong background in Change, Release, Incident, Problem and Service Management. Proven ability to lead Change Advisory Boards (CABs), Release Approvals Boards (RABs), small projects, workshops and resource planning meetings.

Experienced

ServiceNow Administrator with hands-on experience in configuration, development and deployment and familiar with other ITSM tools including JIRA, TOPdesk, Supportworks, and Remedy. Proficient in MS Office, SharePoint, Visio and Project.

Previously Security

Cleared.

Baseline Personnel Security

Standard (BPSS) last completed July 2021.

• Change Management (21 years)
• Incident Management (14 years)
• Problem Management (11 years)
• Process Management (11 years)
• Service Management (10 years)
• User / Factory Acceptance Testing (10 years)
• Business Change Management (6 years)
• Service Desk Management (5 years)
• Project Management (5 years)
• PMO (5 years)

• Microsoft SC-900 Security, Compliance, and Identity Fundamentals (2023)
• ITIL V4 Foundation (2020)
• ServiceNow Fundamentals Training (2019)
• APMG Project Management (Foundation/Practitioner) (2014)
• BCS Specialist Certificate in Change Management (2012)
• PRINCE 2 (Foundation/Practitioner) (2011)
• ITIL Service Management V3 (Foundation) (2009)
• ITIL Change Management V2 (Practitioner) (2008)
• ITIL Service Management V2 (Foundation) (2006)
• PRINCE 2 (Foundation/Practitioner) (2005)
• B.Tech.

  National

  Certificate in Science and Technology (1994)