Postgraduate Researcher - University of Lincoln - UK
(2024-10)
Conduct research at the intersection of resistant starch and improvement of gut health or microbiota.
Quality Assurance Officer - Lloyds Pharmacy Clinical Homecare - UK
(2024-06 - 2024-10)
- Provided comprehensive on-call services to assure and support patient's journey.
- Performed QA Final Release of prescriptions, ensuring 100% adherence to prescribing guidelines.
- Provided timely advice, assistance, and peace of mind to support patients' quality care.
- Conducted thorough physical inspection of products to verify quality, identified and addressed discrepancies promptly.
- Investigated non-conformances, determined risks to product quality, categorised incidents accurately, and implemented corrective actions with a 99% resolution rate.
- Maintained a complete, and accurate record keeping through regular QA documentation checks.
- Collaborated with internal external stakeholders, including clinical and non-clinical departments.
- Fostered a culture of quality and compliance within the organisation, achieving a 100% compliance rating during internal and external audits.
Quality Controller - Taylors Snacks Limited - UK
(2023-09 - 2023-12)
- Proactively ensured strict and full compliance with all quality and legal requirements in relation to ISO 9001 standards, food safety, product quality standards, product authenticity, and quality customer service.
- Responded to customer requests and complaints to resolve problems such as wrong orders/specifications, and returns.
- Provided advice, information, and assistance to internal and external customers.
- Ensured all products and environmental testing were completed according to defined schedules.
- Performed GMP Audits according to schedules, reported all non-conformances and followed up within agreed timescales for execution/completion of actions.
- Created customer records and kept them up to date.
- Enforced correct GMP procedures compliance and accurate completion of records by staff.
- Monitored and ensured CCP controls were properly followed; investigated non-conformances to fully understand root cause and implemented corrective actions to prevent re-occurrence.
- Assisted in reviewing and updating Quality Control policies.
Laboratory Production Assistant - GenTech Propagation Limited - UK
(2021-01 - 2021-04)
- Recorded all activities and results, retrieved data, and organized files in Microsoft Access to support efficiency and traceability.
- Carried out sub-culturing of plants on different culture media under a clean-room environment.
- Generated accurate and reliable data and interpreted results accordingly using Microsoft Excel.
- Ensured that high quality plants were used during the micro-propagation process for best yields result.
- Carefully maintained work area, equipment, and other facilities.
Laboratory Production Assistant - GenTech Propagation Limited - UK
(2022-11 - 2023-05)
- Recorded all activities and results, retrieved data, and organized files in Microsoft Access to support efficiency and traceability.
- Carried out sub-culturing of plants on different culture media under a clean-room environment.
- Generated accurate and reliable data and interpreted results accordingly using Microsoft Excel.
- Ensured that high quality plants were used during the micro-propagation process for best yields result.
- Carefully maintained work area, equipment, and other facilities.
Production Operative - Dundee Cold Stores Limited - UK
(2020-06 - 2020-10)
- Ensured high quality fresh produce was manufactured through effective monitoring of the destoning section.
- Checked machines operations at intervals to ascertain their smooth running and promptly escalated any deviation to the shift technicians.
- Ensured maximum output with reduced waste levels.
- Adhered strictly to all health & Safety guidelines as well as other laid down rules and regulations.
Customer Service Assistant - Abertay University - UK
(2020-06 - 2020-10)
- Dealt with customer enquiries and complaints, and resolved common issues such as refunds, and wrong orders.
- Used a Till system to handle, process, and manage transactions/payments.
- Created and fostered warm customer relationships.
- Recommended and sold products to customers.
Production Team Leader - Promasidor Limited
(2018-10 - 2019-12)
- Successfully led a team of 55 operatives, coordinated workforce activities to ensure efficient and proper distribution of work, and monitored operations to identify and mitigate potential inefficiencies.
- Generated high revenues for the company and reduced import duty through independent research on local alternatives and constant liaison with the Research & development Department.
- Reduced production downtime by 20% through the introduction and implementation of an Artificial Intelligence-driven predictive maintenance system.
- Resolved work problems and recommended measures to improve productivity and products quality to achieve zero products defect and returns.
- Created proper work methods to meet work schedules, and to ensure that daily shift targets were met with minimal wastage and optimal output.
- Ensured that daily production operations report as well as other reports were adequately reviewed, prepared, and well documented.
- Identified training needs of staff and trained staff in job duties, safety procedures, and company policies.
Quality Assurance, Inspection and Audit Officer - Promasidor Limited
(2014-10 - 2018-10)
- Identified safety issues and performance trends by performing statistical analysis using Microsoft Excel, and SPSS.
- Handled, investigated, and resolved customer complaints.
- Monitored and maintained quality and compliance targets.
- Created awareness on quality, safety, and regulatory requirement and customer service expectations.
- Performed data entry of customer information.
- Monitored and audited products and processes to ensure high standards of quality.
- Kept records including work logs, customer feedback, product malfunction repairs, and quality reports safely stored on Microsoft Libre Office in cloud, in-line with company policies.
- Ensured products strict compliance with legislation and quality assurance codes and standards.
- Produced weekly, monthly, and annual products quality reports for immediate strategic management's review, decisions-making, actions, and implementation.
- Provided continuous process improvement, preventative, and corrective actions to facilitate operational efficiency.
- Facilitated workshops and training on quality and safety issues to junior staff, mid-level, and senior-level managers within the organisation.
- Maintained an acceptable level of product knowledge by keeping up to date with product development.
