Hotelier
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Ready to conquer the next winter season in one of the Alps Ski Resorts in Oesterreich, Switzerland or France.
Senior business leader skilled at driving global profits and expanding in diverse territories
Award-winning international hotelier, Austrian born and educated with enhanced hospitality industry education in Switzerland, USA, and UK. Direct and improve diverse hospitality operations throughout multiple geographic regions and spearhead international business expansion throughout Europe, Americas, Middle East, and Asia. Manage hotel branding activities and enhance existing brand development plans.
Leverage advanced expertise in the food & beverage industry to drive customer experiences and exceed profit objectives. Effectively deliver high-caliber innovation to deficient business operations and position high-profile companies as preeminent industry leaders. Demonstrate advanced proficiency and fluency in various languages to drive global collaboration and strengthen multicultural relationships.
Maintain high levels of customer satisfaction and sustain positive employee survey scores.
Radisson Collection Yangtze, Shanghai, China
Rebranding of the iconic 530 rooms hotel in the heart of CBD HongQiao
General Manager (June 2021 – August 2022)
Managing a high-profile ultra-luxury hotel day-to-day operation within the 72-story building, leading the Shenzhen luxury hotel market
Mission General Manager (August 2020 – May 2021)
On-boarding date postponement due to COVID-19 safety impact
General Manager, Area General Manager Pullman brand South China (Feb. 2020 planned starting date)
Manage and optimize business operations for extensive hospitality business spanning multiple regions with prominent locations throughout China.
Vice President (2014 to 2018)
Consistently boosted business revenue and engaged with senior leadership to roll out innovative improvement plans and drive high-volume profits. Executed year-over-year fiscal assessments and charted revenue trends to ensure regular growth. Serve as acting COO for NH China in support of CEO and contributed to first Tangla Hotel development outside China.
Improved and led all business operations for extensive hotel operation with 300 rooms and 390 employees.
General Manager (2011 to 2014)
Personally developed and mentored extensive teams of professionals to facilitate 12 external promotions and 21 internal promotions. Coordinated efforts to acquire new staff members and served as Hualuxe Brand SOP committee member.
Executed hotel development activities for high-profile hotel operation servicing 402 rooms with over 500 employees.
General Manager (2009 to 2010)
Headed organization of 10 charity events and coordinated new event development. Spearheaded development of first-ever Heart of House standard implemented as global benchmark.
Executive Assistant Manager, Director F&B (2002 to 2009) § Holiday Inn Central Plaza, Beijing, China
Director, F&B (1998 to 2001) § Harbour Plaza Kunming, China
Associate General Manager (1997 to 1998) § CCA Chang An Club Beijing, China
Taskforce GM (1997) § CCA Kowloon Club, Hong Kong
Multi-Unit Manager (1995 to 1997) § Sheraton Hotel Tianjin, China
Restaurants Manager (1993 to 1995) § Moevenpick Resort Hotel Beijing, China
MMT (1988 to 1993) § Moevenpick Radisson Resort Ouchy Lausanne, Switzerland
Front Office (1987 – 1988) § Holiday Inn Danbury, Connecticut, USA
Maitre d’Hotel (1986 – 1988) § Moevenpick Hotel Geneva, Switzerland
Taskforce F&B (1989) § Moevenpick Cairo Heliopolis, Egypt
Education & Credentials
Master of Business Administration - University of Cumbria, United Kingdom
Nationality: Austria, Europe (EU)
Interests / Hobby: Languages, Culture, Traveling, Nature, Reading, Sports, Meditation
Master of Business Administration - University of Cumbria, United Kingdom
1981 Bachelor Certificate Hotelfachschule Bad Gleichenberg Austria
1991 – 1993 MMT Movenpick Management Training Program Switzerland
2000 Franklin Covery Co. “The Seven Habits of Highly Effective People” Hongkong
2006 E-Cornell “Executive Decision Making” IHG US
2006 Compass 21 Assessor Workshop IHG China
2006 Train the Trainer Certification IHG China
2007 1 Week TQM Masters Workshop by Ray Alcocer and Soo Hin IHG APAC
2007 RMH Central Revenue Management Course IHG China
2008 China Green Hotel 5 Star (Second Hotel in all of China) IHG China
2009 Coaching Certification Program IHG Greater China IHG Singapore
2009 BMR Corporate Audit Team Member for IHG GC top 20 CTP Hotels IHG China
2011 IHG Long Service Award 10 years IHG China
2012 Career Insight Nr. 2 Potential Assessor Certification IHG China
2012 One Step Ahead “Crowne Plaza Brand Service Behavior” IHG US
2014 Career Insight No. 2 Potential Assessment Certification IHG China
2015 IDEAS Revenue Management System Workshop HNA China
2015 Associate Professor “Second Institute of Foreign Languages in Beijing”
2015 Associate Professor “Tangla Hotel Management Institute (3 years)” HNA China
2015 Industry Advisor “Nanjing University of Aeronautics and Astronautics (3 years)”
2015 Industy Advisor “College of tourism and Service Management of Nankai Uniersity (2 years)
2015 Visiting Professor “School of Economics and Management of Harbin University”
2015 Senior Employment Advisor “Tianjin Foreign Studies University (5 years)”
2016 Extracurricular Tutor “Sichuan International Studies University (5 years)”
2016 Management Talent Award HNA HNA China
2018 Professor for a Day “School of Hotel and Tourism Management The Hong Kong Polytech University” Hong Kong
2020 Master of Business Administration – University of Cumbria Great Britain
