Security Officer at Ward Security (2024-11 – Present)
Security officer responsible for patrol, control room operations, and staff supervision.
- Patrol the car park and walkway
- Do the control room
- Cover team leaders shifts
- Do the day to day security on paradise estate
Security roles at OCS (2020-01 – 2024-06)
Security officer at various venues and events.
- NEC / NEC search
- The ICC
- Resorts world arena
- Supervisors on the commonwealth games
- Utilita Arena
- Supervisor the halls on shows at nec
Security roles at Showsec (2018-06 – 2019-09)
Security officer at major events, venues and stadiums across the UK.
- CBSO centre
- ALL O2 academies across the u.k.
- Wilderness
- Bloodstock
- Truckfest
- Silverstone/ Moto gp/ Formula 1/ Formula 1 students/ WBE
- Football Stadiums across the u.k.
- Emirates stadium
- Manchester arena
Security roles at SCS Group (2018-02 – 2019-09)
Security officer at various venues and public spaces.
- Train stations across the West Midlands
- Town hall
- Symphony hall
- Christmas German market
- Aston Villa football club
- Back of Birmingham arena
- Back of Resorts world arena
- Ricoh arena
Various Hospitality Roles at Off To Work (agency) (2016-12 – 2018-02)
Various hospitality roles in multiple venues.
- Working in various different locations including NEC, Genting Arena, Jockey Club and Barclaycard Arena
- Waitering including table service and taking and receiving orders
- Cashiering, using various till systems
- Bar-tendering including cocktail bars
- General assisting of various events, supporting the management
Line Manager at Jam Leisure (2016-12 – 2016-12)
Line manager overseeing supervisors and event operations.
- Dealing with the supervisors and cashing up at close of play
- Running general events and assisting with them
- Managing staff and ensuring that everything was running smoothly
Waiter at Harvester (2015-06 – 2016-01)
Waiter and kitchen porter responsibilities.
- Kitchen Portering and serving behind the bar, cleaning and relaying tables
- Stock rotation and changing barrels
- Relaying orders from a bump screen and waiting on 10 tables at once
- Cash handling and dealing with customers
Kitchen Porter at Bistro Pierre (2016-01 – 2016-06)
Kitchen porter responsible for cleaning and dishwashing.
- Cleaned in and around the back areas, prioritising safety at all times
- Delivered washed dishes to various locations throughout the restaurant
- Properly labelled and diluted all cleaning solutions
- Washed and sanitised dirty dishes by hand and by using a dishwasher
Sales Assistant at Range (2014-10 – 2015-06)
Sales assistant in retail environment.
- Greeted customers entering the shop to ascertain what each customer wanted or needed
- Described product to customers and accurately explained details and care of merchandise
- Provided an elevated customer experience to generate a loyal clientele
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Answered product questions with up-to-date knowledge of sales and shop promotions
- Bagged, boxed or gift-wrapped sold merchandise per customer's request
- Stocked shelves and supplies and organised displays
- Engaged with customers in a sincere and friendly manner and operated tills
Manager at Jam Leisure (2014-10 – 2014-10)
Manager responsible for bar operations and staff leadership.
- Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating
- Expertly prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes
- Effectively and calmly resolved situations with intoxicated guests
- Displayed friendly, outgoing and energetic behaviour to create a warm, fun atmosphere for guests
- Upsold products when appropriate
- Obtained customer payment promptly and politely
- Trained, coached and mentored staff
- Managed staff of 19 sales associates, 4 team leaders and 5 assistant managers
- Assigned employees to specific duties to best meet the needs of the Bars
- Reordered inventory when it dropped below predetermined levels
- Increased profits through effective sales training and troubleshooting profit loss areas
- Conducted stock inventories once per quarter
Sales Assistant at Costa Coffee (2006-09 – 2011-10)
Sales assistant in coffee shop operations.
- Maintained updated knowledge of all menu items, specials
- Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating
- Expertly prepared beverages using correct techniques and to Brand Standard
- Set up bar for operation, obtained cash float and stocked the service bar
- Set up storeroom and work areas to allow easy access to stock items
- Accurately recorded sales, gave correct change and prepared charge slips for guests
- Immediately informed supervisors of any problems or unusual situations, and took appropriate action
- Displayed friendly, outgoing and energetic behaviour to create a warm, fun atmosphere for guests
- Entered orders into the computer system quickly and in the proper sequence
- Stored backup supplies needing refrigeration for later use
- Operated and maintained all equipment and utensils in accordance with guidelines and safety procedures
- Wiped down counter areas, sinks and floors to maintain a clean and safe workstation
- Cleaned and stocked coffee and condiment areas
- Thoroughly cleaned and sanitised work area including mopping and sweeping, washing display cases, wiping down prep areas and equipment, washing utensils and dismantling and cleaning machinery
