Dan Harvey

Professional and proactive individual, highly experienced in customer facing and hospitality roles, looking to utilise the skills gained in related employment. Versed in product placement and merchandising. Offering excellent communication skills with people on all levels, the ability to work effectively as a member of a team, whilst also managing staff and motivating others. Proficient at building positive relationships with new and existing customers by offering superior service.

Security Officer at Ward Security (2024-11 – Present)

Security officer responsible for patrol, control room operations, and staff supervision.

• Patrol the car park and walkway
• Do the control room
• Cover team leaders shifts
• Do the day to day security on paradise estate

Security roles at OCS (2020-01 – 2024-06)

Security officer at various venues and events.

• NEC / NEC search
• The ICC
• Resorts world arena
• Supervisors on the commonwealth games
• Utilita Arena
• Supervisor the halls on shows at nec

Security roles at Showsec (2018-06 – 2019-09)

Security officer at major events, venues and stadiums across the UK.

• CBSO centre
• ALL O2 academies across the u.k.
• Wilderness
• Bloodstock
• Truckfest
• Silverstone/ Moto gp/ Formula 1/ Formula 1 students/ WBE
• Football Stadiums across the u.k.
• Emirates stadium
• Manchester arena

Security roles at SCS Group (2018-02 – 2019-09)

Security officer at various venues and public spaces.

• Train stations across the West Midlands
• Town hall
• Symphony hall
• Christmas German market
• Aston Villa football club
• Back of Birmingham arena
• Back of Resorts world arena
• Ricoh arena

Various Hospitality Roles at Off To Work (agency) (2016-12 – 2018-02)

Various hospitality roles in multiple venues.

• Working in various different locations including NEC, Genting Arena, Jockey Club and Barclaycard Arena
• Waitering including table service and taking and receiving orders
• Cashiering, using various till systems
• Bar-tendering including cocktail bars
• General assisting of various events, supporting the management

Line Manager at Jam Leisure (2016-12 – 2016-12)

Line manager overseeing supervisors and event operations.

• Dealing with the supervisors and cashing up at close of play
• Running general events and assisting with them
• Managing staff and ensuring that everything was running smoothly

Waiter at Harvester (2015-06 – 2016-01)

Waiter and kitchen porter responsibilities.

• Kitchen Portering and serving behind the bar, cleaning and relaying tables
• Stock rotation and changing barrels
• Relaying orders from a bump screen and waiting on 10 tables at once
• Cash handling and dealing with customers

Kitchen Porter at Bistro Pierre (2016-01 – 2016-06)

Kitchen porter responsible for cleaning and dishwashing.

• Cleaned in and around the back areas, prioritising safety at all times
• Delivered washed dishes to various locations throughout the restaurant
• Properly labelled and diluted all cleaning solutions
• Washed and sanitised dirty dishes by hand and by using a dishwasher

Sales Assistant at Range (2014-10 – 2015-06)

Sales assistant in retail environment.

• Greeted customers entering the shop to ascertain what each customer wanted or needed
• Described product to customers and accurately explained details and care of merchandise
• Provided an elevated customer experience to generate a loyal clientele
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
• Answered product questions with up-to-date knowledge of sales and shop promotions
• Bagged, boxed or gift-wrapped sold merchandise per customer's request
• Stocked shelves and supplies and organised displays
• Engaged with customers in a sincere and friendly manner and operated tills

Manager at Jam Leisure (2014-10 – 2014-10)

Manager responsible for bar operations and staff leadership.

• Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating
• Expertly prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes
• Effectively and calmly resolved situations with intoxicated guests
• Displayed friendly, outgoing and energetic behaviour to create a warm, fun atmosphere for guests
• Upsold products when appropriate
• Obtained customer payment promptly and politely
• Trained, coached and mentored staff
• Managed staff of 19 sales associates, 4 team leaders and 5 assistant managers
• Assigned employees to specific duties to best meet the needs of the Bars
• Reordered inventory when it dropped below predetermined levels
• Increased profits through effective sales training and troubleshooting profit loss areas
• Conducted stock inventories once per quarter

Sales Assistant at Costa Coffee (2006-09 – 2011-10)

Sales assistant in coffee shop operations.

• Maintained updated knowledge of all menu items, specials
• Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating
• Expertly prepared beverages using correct techniques and to Brand Standard
• Set up bar for operation, obtained cash float and stocked the service bar
• Set up storeroom and work areas to allow easy access to stock items
• Accurately recorded sales, gave correct change and prepared charge slips for guests
• Immediately informed supervisors of any problems or unusual situations, and took appropriate action
• Displayed friendly, outgoing and energetic behaviour to create a warm, fun atmosphere for guests
• Entered orders into the computer system quickly and in the proper sequence
• Stored backup supplies needing refrigeration for later use
• Operated and maintained all equipment and utensils in accordance with guidelines and safety procedures
• Wiped down counter areas, sinks and floors to maintain a clean and safe workstation
• Cleaned and stocked coffee and condiment areas
• Thoroughly cleaned and sanitised work area including mopping and sweeping, washing display cases, wiping down prep areas and equipment, washing utensils and dismantling and cleaning machinery