Dana

I'm a highly motivated professional, excited by the opportunity to join Chelsea Football Club. My experience spans managing teams, facilitating programmes, and driving sales, always with a focus on client engagement and achieving commercial goals. I'm confident that my ability to understand people, gained through my psychology studies and professional experience, will be invaluable in building strong partnerships and contributing to the club's exciting ventures.

Operational Deputy Treatment Manager - HMP Rye Hill - Rugby

(2025-10)

• Supporting the Treatment Manager in the operational management and delivery of rehabilitation and offender treatment services within the prison.
• Coordinating staff and the delivery of interventions, monitoring performance and quality, and managing operational risks to ensure effective programme delivery in accordance with policies and standards.
• Collaborating with prison departments and partner agencies to assist prisoners in addressing offending behaviour, managing risk, and progressing towards successful rehabilitation and resettlement.
• Maintaining professionalism and strict confidentiality when working with registered sex offenders.

Operational Programmes Facilitator - HMP Rye Hill - Coventry, United Kingdom

(2020-10 - 2025-10)

• Delivered structured rehabilitation and offending-behaviour interventions to registered sex offenders.
• Facilitated group-based sessions to encourage participants to examine their behaviour and attitudes, supporting positive behavioural change.
• Managed group dynamics and maintained accurate records of engagement and progress.
• Collaborated with colleagues and partner agencies to support risk reduction, rehabilitation, and successful resettlement.
• Ensured the safe, secure, and decent management of prisoners while supporting their rehabilitation.

Sales Manager - River Island - Nuneaton

(2016-09 - 2020-04)

• Responsible for leading and motivating a retail sales team to achieve and exceed commercial targets while delivering a high standard of customer service.
• Managed day-to-day store operations, including staff coordination, performance management, recruitment and training, stock management and visual merchandising.
• Analysed sales performance and implemented strategies to maximise revenue, improve team productivity and enhance the customer experience.
• Demonstrated strong leadership, communication and problem-solving skills within a fast-paced, target-driven environment, while maintaining company standards and ensuring effective operational compliance.

BSc - Psychology - Coventry University (2017-09 - 2019-10)