Danaviya Johnson

I am a second-year student at university college Birmingham studying Btec national level 3 computing. I have a friendly outgoing personality and enjoy working with people which makes my teamwork spot on. I am very friendly and customer-focused with hands-on experience in fast-paced environments, including catering and retail.

I have proven to handle high-pressure situations, resolve complaints effectively, and provide excellent service. I was once a prefect at St Edmund campion school helping staff with donations and helping students with anything they need.

Cricket Stadium Staff - Fordhall Farm Event Caterers Ltd - Birmingham

(2024-07)

I have experience in working in a cricket stadium with the company Fordhall farms. Having experience in making food such as hog roasts, sausage baps, fish and chips and burgers; also making hot and cold drinks such as coffees (Americano, cappuccino, frappes etc). I also have experience in being in a lot of pressure with orders. For example, if a person disliked their food, and thought it was under or overcooked. I would always sort it right away.

• Delivered excellent customer service while taking till orders and preparing food.
• Resolved customer complaints professionally, ensuring satisfaction.
• Maintained high standards of hygiene and health & safety in a fast-paced kitchen environment.

Commission Paid Crew Member - Inside Success Crew - Birmingham

(2024-07 - 2024-08)

I have experience in a commission paid agency, having to also travel out of Birmingham.

• Engaged with potential customers in various weather conditions, developing resilience and persuasive communication skills.
• Demonstrated initiative and adaptability by working in unfamiliar locations.

Customer Service - Family Business - Birmingham

My family owns a business which I was helping in for a while before getting employed by ford hall. This job consisted of me delivering great customer service in a tight, fast-paced environment, while also building strong relationships with staff and customers. Worked here for 1 year.

Service Staff - Edgebaston Cricket Stadium - Birmingham

I gained experience in Edgebaston cricket stadium serving up more than 200 customers per day throughout the summer, helping supervisors and managers in times of need.

Customer Service - Waitrose - Birmingham

I used to work at Waitrose's for a few months before it closed. One of the things I enjoyed about working there was making sure to deal with simple and complex problems for customers. Sometimes being asked a simple question about a product or having to deal with a more complicated issue with a customer or colleague.

The key to this was to always listen carefully and appropriately to find a solution that met their needs. Overall, my experience working at Waitrose taught me the importance of empathy, patience and going beyond for customers. The skill I have inherited, I believe can be carried into any customer service facing role.

Hairdresser - Self-employed - Birmingham

(2021-05 - 2023-07)

BTEC National Level 3 - Computing - University College Birmingham (2024-09)

GCSE - Multiple subjects