Second-year student at University College Birmingham studying BTEC National Level 3 Computing
I am a second-year student at university college Birmingham studying Btec national level 3 computing. I have a friendly outgoing personality and enjoy working with people which makes my teamwork spot on. I am very friendly and customer-focused with hands-on experience in fast-paced environments, including catering and retail.
I have proven to handle high-pressure situations, resolve complaints effectively, and provide excellent service. I was once a prefect at St Edmund campion school helping staff with donations and helping students with anything they need.
Cricket Stadium Staff - Fordhall Farm Event Caterers Ltd - Birmingham
(2024-07)
I have experience in working in a cricket stadium with the company Fordhall farms. Having experience in making food such as hog roasts, sausage baps, fish and chips and burgers; also making hot and cold drinks such as coffees (Americano, cappuccino, frappes etc). I also have experience in being in a lot of pressure with orders. For example, if a person disliked their food, and thought it was under or overcooked. I would always sort it right away.
Commission Paid Crew Member - Inside Success Crew - Birmingham
(2024-07 - 2024-08)
I have experience in a commission paid agency, having to also travel out of Birmingham.
Customer Service - Family Business - Birmingham
My family owns a business which I was helping in for a while before getting employed by ford hall. This job consisted of me delivering great customer service in a tight, fast-paced environment, while also building strong relationships with staff and customers. Worked here for 1 year.
Service Staff - Edgebaston Cricket Stadium - Birmingham
I gained experience in Edgebaston cricket stadium serving up more than 200 customers per day throughout the summer, helping supervisors and managers in times of need.
Customer Service - Waitrose - Birmingham
I used to work at Waitrose's for a few months before it closed. One of the things I enjoyed about working there was making sure to deal with simple and complex problems for customers. Sometimes being asked a simple question about a product or having to deal with a more complicated issue with a customer or colleague.
The key to this was to always listen carefully and appropriately to find a solution that met their needs. Overall, my experience working at Waitrose taught me the importance of empathy, patience and going beyond for customers. The skill I have inherited, I believe can be carried into any customer service facing role.
Hairdresser - Self-employed - Birmingham
(2021-05 - 2023-07)
BTEC National Level 3 - Computing - University College Birmingham (2024-09)
GCSE - Multiple subjects
