Dania Al-Shakerchi

Organised and professional individual with experience in front of house and customer-facing roles, including handling enquiries, bookings, and customer interactions in fast-paced environments. Confident in telephone communication, basic administrative tasks, and delivering a high standard of customer service.

Customer Service Assistant (Part Time) - Tenpin

(2024-11)

• Manage booking and reservations while acting as the first point of contact for guests, handling enquiries in person and over the phone.
• Handle cash and card transactions with accuracy using POS systems.
• Resolve customer queries and complaints professionally and efficiently, using problem-solving skills to maintain a positive guest experience.
• Train and support new staff across various roles, promoting teamwork and consistency in customer service standards.
• Maintain cleanliness and organisation, resetting party areas, assisting with general housekeeping, and ensuring the venue remains presentable for guests.

Dental Work Experience - Dental Practice

(2024-10 - 2024-10)

• Shadowed both dental nurses and reception staff within a busy dental practice.
• Assisted with front desk responsibilities including greeting patients and managing appointments.
• Answered phone calls and responded to patient enquiries professionally.
• Supported administrative tasks and maintained patient confidentiality.
• Gained an understanding of professional healthcare and patient care standards.

Customer Service Assistant (Part Time) - Rams Florists

(2024-01 - 2024-09)

• Managed inbound customer calls and assisted with enquiries and orders.
• Processed customer orders accurately and coordinated delivery schedules.
• Handled and resolved customer enquiries and issues efficiently, ensuring high levels of customer satisfaction.
• Provided product information and recommendations to customers based on their needs.
• Demonstrated strong organisational skills and effectively multitasked in a fast-paced environment.

Babysitter (Part Time)

(2022-06 - 2023-05)

• Ensured the safety and well-being of the child in my care by supervising activities and maintaining a secure environment.
• Communicate effectively with parents, adhering to their guidelines and maintaining trust and reliability.
• Demonstrate responsibility, patience, and the ability to manage time efficiently.

GCSEs - English, Maths, and Science

BTEC Health & Social Care L3 - Health & Social Care