Dania Suleiman

Proactive GP Practice Receptionist with extensive experience in providing clerical support and delivering exceptional customer service to patients, staff, and stakeholders within a medical practice. Skilled in managing high volumes of bookings, inquiries, and medical administration, with a proven track record of streamlining processes to improve efficiency. Organized and approachable, with excellent attention to detail.

Proficient in the use of ICT, including Windows Operating System, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), and other relevant applications. Experienced in utilizing clinical systems such as EMIS, NHSmail, Microsoft Teams, and other tools commonly used in GP practices. Eager to expand my professional expertise and embrace new challenges both personally and professionally.

Receptionist/Administration - Church Elm Lane Surgery

(2024-01)

All receptionist/administration duties are the same as listed on the practice below.

Receptionist - Fair cross Health Centre

(2021-01 - 2024-12)

Front – line as a receptionist, direct interaction with patients via telephone and managing their needs.

• Registering Patients
• Booking transports
• Task management via Emis (e.g. GP, Nurse, & Physio appointments)
• Referrals/ Advice and Guidance
• CPCS
• Emails
• Administration tasks
• Arrange CTT appointments for urgent care
• Urgent blood test request
• Check QOF and take action
• Run template (Cancer netting/and routine referral)

Primary School Teacher - Manhal Nursery and Primary School - Karachi, Pakistan

(2018-01 - 2020-12)

• Physical Activity Lessons
• Organising and maintaining term activity rota
• Providing one on one feedback to parents and guardians
• Adhering to local policies and procedures
• Providing Annual reports and audits

Bank Employee - Dubai Islamic Bank - Karachi, Pakistan

(2017-01 - 2018-12)

• Accepting cash or check for deposit
• Processing cash withdrawals
• Adhering to Bank policy and procedure
• Opening New Accounts
• Answering telephone calls, booking appointments, and providing customer support

Primary Teacher - The Benchmark Cambridge Schooling System - Karachi, Pakistan

(2014-01 - 2017-12)

• Planning and organising weekly / monthly work activities
• Child social and personal development
• Physical Education
• Teaching Verbal and non-Verbal Communication
• Direct teaching of student of up to 34 in a class

Access to Higher Education Diploma - Nursing - SEGA

Functional Skills Qualification - English and Maths Level 2 - City & Guilds (2025-01-17)

Bachelor of Arts - University of Karachi (2017-01)

Higher Secondary Education - Humanities (Education & Sociology) - Karachi College (2016-01)

Basic ICT Course - Microsoft Office, Windows, Internet Explorer/Google Chrome (2015-01)