Daniel Arukwe

I am conscientious person with hands-on experience working in fast-paced, customer-facing environments. In my previous roles, I've built a track record of delivering service that led to positive customer feedback and strong store reviews by focusing on understanding people and making sure they left with a genuinely good experience. I'm confident working with a diverse range of people and comfortable dealing with high volumes, adapting to different situations, and communicating clearly.

Open-minded and growth-oriented, I'm always willing to take on new challenges

Customer Service & Technical Assistant - Atom 1 - London

(2024-10 - 2026-05)

• Diagnosed and resolved common issues across phones, tablets, and PCs (e.g. battery faults, screen damage, software errors), supporting efficient same-day repairs
• Delivered front-line customer service, explaining technical problems in simple terms and recommending appropriate repair solutions
• Managed walk-in enquiries, bookings, and repair updates, maintaining clear communication throughout the service process
• Handled basic troubleshooting including device setup, software resets, data transfer, and performance optimisation
• Supported sales by advising customers on repair options vs replacements, increasing trust and conversion rates
• Maintained workspace organisation and assisted with inventory checks for parts and accessories
• Worked in a fast-paced environment, balancing multiple customers while maintaining service quality

Front of House / Administrative Support - The Stratford Hotel - London

(2022-08 - 2023-12)

• Delivered professional guest service in a high-end hospitality environment, serving hotel guests and visitors while maintaining excellent service standards
• Handled food and beverage service while adhering to strict hygiene, food safety, and presentation standards
• Anticipated guest needs and responded quickly to requests to ensure a smooth and enjoyable dining experience
• Maintained strong communication with kitchen and front-of-house teams to ensure accurate orders and efficient service during busy periods
• Managed multiple tables simultaneously while maintaining professionalism and attention to detail
• Resolved guest concerns or service issues calmly to maintain a positive customer experience

Crew Member - Popeyes Restaurants - London

(2021-10 - 2022-07)

• Provided fast and friendly customer service in a high-volume food service environment
• Operated POS systems, processed payments accurately, and handled cash responsibly
• Worked collaboratively with team members to meet service speed targets during busy shifts
• Maintained cleanliness and food safety standards across service and preparation areas
• Assisted customers with orders and menu choices to ensure a positive dining experience
• Adapted quickly during peak periods while maintaining service quality and accuracy

BA (Hons) - Business Management & Marketing - University of Westminster (2024 - 2027)

National Diploma - Business Management - New City College (2020 - 2023)

GCSES - Sanders Draper Secondary School (2015 - 2020)