Security Guard at G4S Security Solutions Ltd (2018-03 – 2025-06)
- Carry out duties effectively and professionally
- Perform duties in accordance with Assignment Instructions
- Deliver excellent customer service
- Assist in the prevention of unlawful acts
- Liaise with emergency services, as necessary
Stewarding at Securitas, Uxbridge (2015-11 – 2018-04)
- Providing security at organised events / QPR
- Directing crowed control
- Dealing with customer queries
- Maintaining safety of customers
- Maintaining health and safety protocol
NHS 111 Call Handler at St Charles Hospital (2016-02 – 2016-07)
- Prioritising tasks to ensure the most urgent enquiries are dealt with
- Ensuring a quick and efficient service for all users
- Safeguarding vulnerable adults and children
- Escalating complaints to supervisors or relevant departments
- Ensuring that calls are dealt with in a timely manner to avoid backlogs
- Strict adherence confidentiality and ensuring that sensitive information is dealt with securely
- Ensuring that the standards of Health and Safety in work legislation are adhered to at all times with the view of safeguarding patients and service users
Contracts Administrator at Robert Heath Heating, Surrey (2014-01 – 2014-12)
- The task shall comprise statuary inspections, comprehensive routine annual servicing and response servicing and maintenance
- Diagnosing faults, repairs, provision of replacement parts, renewal of appliances beyond economical repair, testing and provision of boiler and/or appliance details, maintenance and routine annual statutory safety check records
- Testing and certification of the Gas, Oil, LPG, Solid Fuel, Solar, Hot Water and other related renewable heating technologies where this forms part of the heating system under the contract
- Client's Communal and individual Heating Installations and Heating appliances, Communal and Domestic Gas Catering Equipment owned by the client provision of a 24 hour, 365 day a year emergency call out service, inspection, testing, servicing, cleaning and maintenance of hard-wired smoke, heat and carbon monoxide detectors, capping up statutory inspections to void properties
Customer Services Team Leader (Call Centre) at Robert Heath Heating, Surrey (2012-12 – 2013-12)
- To ensure customer's receive the highest possible service from staff
- To Maintain a balanced team of CSA staff
- Employing Staff, Making sure Staff are paid the correct amount and on time
- Overseeing holidays, overtime and staff training
- Ensuring the well-being of staff by having one to one's and problem solving meetings
- Handling complaints
- liaising with over 20 different housing associations with a general client base of over 80 thousand properties across the UK
- Supplying Contractors with up to date call statistics and figures at the end of each month
Supervisor at Robert Heath Heating, Surrey (2010-01 – 2012-12)
- Main priorities include taking calls liaising with management training staff
- Point of contact to the call centre if manager is off sick or on holiday
- Achievement - Was awarded for taking the most amount of calls in the company's history in 1 day (248)
Customer Service Agent at Robert Heath Heating, Surrey (2007-01 – 2010-01)
Main Responsibilities – taking inbound/outbound calls booking appointment with customer's Ensuring quality control, showing empathy and building rapport with customers.
Customer Service Agent at Sitel Ltd, Surrey (2006-01 – 2007-01)
- Taking Inbound and outbound calls for Philips
- Providing technical advice to customer's
- Helping customer's set up technical equipment – TV's, On Digital, Hi-Fi Pro Audio system etc.
- Dealing with T-Mobile Technical /customer issues
Race Marshall at The Race Way, Kings Cross (2004-01 – 2006-01)
- Responsible for the safety of customers on track
- Quick response and concentration essential
- Ability to think, make split second decisions
Security Guard at Showsec Security (2000-01 – 2004-01)
- Supervised team of 11 people working on front doors
- Fully trained in First Aid procedures
Security Guard at Securicor Security, Islington (2001-01 – 2001-12)
- Crowd control at large events and venues
- Trained in crowd control and awareness
In-house Music Engineer at Media House Studios (2000-01 – 2004-01)
In-house Music Engineer at Heart 106 Studios (2001-01 – 2001-12)
In-house Music Engineer at Spider Web Studios (1999-01 – 2003-12)
