Daniel McClelland

I am a motivated, loyal and customer-focused individual with extensive experience in retail, where I have developed strong communication, problem-solving, and organizational skills. Over the years, I have gained ability to engage with diverse customers, providing excellent service while meeting targets and keeping a positive shopping and working environment. My experience includes significant management experience with demonstrated leadership abilities, effective team collaboration, and a keen eye for detail.

I take pride in creating an inclusive and welcoming atmosphere for customers, ensuring their needs are met and exceeded.

General Manager - Corries Farm Butchers

(2024-01)

• Overseeing all daily operations
• Driving staff performance, development and retention
• Support and coach other Store Managers
• Financial planning including minimum wage & national insurance cost increases
• Support and lead on new strategies in stores

Area Manager - Corries Farm Butchers

(2022-01 - 2024-01)

• Introduced new ordering and stock management system
• Project managed new store opening & refurbishments
• Driving efficiencies and maximising profits
• Planning for seasonal changes in retail demand
• Leading and motivating team of over 20
• Attend regular meetings with other store managers
• Managing till system (Touch Office) and labelling system (Labletouch)

Store Manager - Corries Fram Butchers

(2015-01 - 2022-01)

• Hiring and training new staff
• Managing all staff rotas including holidays and time efficiency
• Analyse store KPIs including sales & staff costs
• Manage quarterly stock checks and reports
• Opening & closing of premises plus health & safety

Butchery Counter Assistant - Corries Farm Butchers

(2010-01 - 2015-01)

• Deliver excellent customer service and problem solving
• Daily food standards and traceability reports
• Cash management including daily totals
• Maintained a high standard of cleanliness
• Preparing cuts of meat for display and customer specifications

BTEC Level 2 - Customer service - Pearson

Essential Skills in Maths & English