Daniel Murphy

Hardworking and proactive individual committed to improving customer service, loyalty and satisfaction. Applies resourceful and logical thinking approach to problem-solving that resolves complex issues swiftly. Approachable communicator, confident in providing superior levels of customer care.

Telesales agent - Telepro-UK LTD - Bolton, Greater Manchester

(2025-09 - 2026-07)

• Assured consistent performance under pressure during peak call times, delivering efficient service always.
• Utilised product knowledge to boost sales figures.
• Handled difficult customers tactfully to ensure minimal complaints and return business.

Sales advisor - Aura Recruitment - Manchester, Greater Manchester

(2025-07 - 2025-09)

• Participated in team meetings contributing valuable ideas for sales improvement.
• Worked extended hours during holiday season managing high customer.
• Helped customers with energy bills.

Crew member - R & L Restaurants - Walkden, Greater Manchester

(2022-11 - 2025-07)

• Resolved customer complaints quickly, restoring trust in our service quality.
• Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
• Ensured customer satisfaction with prompt and accurate order fulfillment.

GCSEs - English - St James Coffe Highschool (2022-07)

GCSEs - Mathematics - St James Coffe Highschool (2022-07)