Legal Operations Associate 2 at PricewaterhouseCoopers (2022-02 – Present)
Provided support on a range of projects in relation to legal document review and KYC/EDD documentation to ensure internal policies and standards are maintained to a high level ensuring high satisfaction rate to stakeholders.
- Analysing customer and client information in relation to potential clients to ensure regulatory compliance.
- Liaising with internal elements of the business to efficiently identify and collate on indicators of Suspicious Activity.
- Maintaining strong review framework standards in a fast-paced environment with fluid client needs ensuring client satisfaction.
- Maintenance of strong lines of communication between myself and clients ensuring transparency.
- Continuous review and monitoring of large amounts information to ensure all potential red flags are noted.
- To successfully implement any Mitigating Measures required for future business purposes.
- Maintaining strong software skills particularly with a focus on Salesforce and Refinitiv.
- Speaking and presenting in front of others regarding KPI's particularly with the use of Microsoft office tools e.g. Word, Excel and Powerpoint.
Bartender at Beehive bar and restaurant (2021-03 – 2022-03)
- Served each guest with sincere, positive and enthusiastic attitude
- Greeted guests in a timely and professional manner
- Stayed up-to-date on mixology trends, bar equipment and sanitation standards
Customer Service Representative at Firstsource Solution (2018-03 – 2018-09)
- Liaised with tem members to promote public relation strategies to better achieve set targets.
- Resolved product or policy issues whilst also promoting benefits of new technology and promotional offers.
- Met and exceeded quotas by generating 100+ calls per day on leads for software maintenance renewals. Served as a communications link between engineering consultants, management and support staff
Telesales agent at Convergys (2017-06 – 2017-09)
- Continuously monitored sales performance to determine growth and personal improvements required to meet company targets whilst under strict deadlines
- Maintained high levels of self-motivation by constantly researching new sales tactics to achieve set company goals and improve personal performance.
- Monitored personal performance by assessing customer reviews from surveys, proactively making improvements when required
