TEAM LEADER: BCT ACCOMMODATION PATHWAY - ST BASILS - West Midlands
(2026-05)
In my role as Team leader I am responsible for the day-to-day management and oversight of the BCT supported accommodation contract, covering 80 bed spaces across seven services in the West Midlands. I lead and support a team of staff to ensure services run effectively, safely and consistently, while keeping the needs and progress of young people at the center of the work. My role involves balancing operational demands with staff development, safeguarding, partnership working and ensuring the service delivers against contractual expectations.
- Provide day-to-day operational oversight of the BCT contract across 80 bed spaces and seven services, monitoring performance against contractual KPIs and ensuring effective communication and follow-up around bed availability, voids, property management, referrals and occupancy. Working closely with internal teams and external partners to ensure young people are placed appropriately and progress towards independence.
- Provide monthly one to one and supervision to onsite support workers through regular supervision, coaching, feedback and performance management.
- Attend and contribute to strategy meetings, safeguarding meetings, care planning and multi-agency meetings, providing relevant updates and professional input.
- Raise, respond to and monitor safeguarding concerns, ensuring appropriate actions are identified, followed up and recorded, with a strong focus on the safety and wellbeing of young people.
- Liaise with a wide range of professionals, including social workers, local authorities, commissioners, education providers, health professionals and other partner agencies, to ensure a coordinated approach to accommodate 16-25 care leavers within St Basils BCT pathway.
- Complete and maintain monthly and quarterly KPI reports, making sure performance data is accurate and submitted on time in line with contract requirements.
- Present KPI and performance data to external commissioners, providing clear updates on service performance, progress, and any areas that need improvement.
ACCOMMODATION PATHWAY COORDINATOR - ST BASILS
(2025-03 - 2026-05)
As an Accommodation Pathway Coordinator, I was responsible for assessing referrals, coordinating accommodation placements within the Birmingham children's trust pathway within St Basils. My role was to collaboratively with internal teams and external agencies, I ensured placements were appropriate to individual needs, risks, and support requirements while promoting positive outcomes and independence
- Assessed referrals and pathway documentation to determine suitability for accommodation services.
- Coordinated accommodation placements for young people aged 16–25, ensuring support needs and risks were fully considered.
- Worked closely with local authorities, social workers, youth offending teams and external agencies.
- Managed a caseload of young people and monitored progress towards independence and move-on goals.
- Completed risk assessments and safeguarding interventions to promote wellbeing and safety.
- Maintained accurate records, reports and case notes in line with organisational requirements.
- Attended and contributed to multi-agency meetings and professional reviews.
PROJECT COORDINATOR - TECH CRAFT (SELF EMPLOYED) - Orlando, Florida
(2024-04 - 2024-10)
As a Project Coordinator, I supported the delivery of a large scale LED installation and commissioning project for a new themed attraction in Orlando, Florida. Working closely with project managers, engineers, suppliers and onsite trades, I helped coordinate the day-to-day delivery of the project, from preparing and testing LED equipment through to logistics, installation and commissioning. I was a key point of contact between onsite and offsite teams, helping to keep communication clear, resolve issues and ensure the project stayed organised and on schedule.
Alongside the coordination and administrative side of the role, I was also hands-on onsite, supporting engineers with LED panel installation, cabling, positioning and connections. I coordinated deliveries, procurement and stock, managed RMAs and maintained project records, while also carrying out site safety checks. I was also licensed to operate a cherry picker (MEWP), allowing me to safely support installation work at height.
The role gave me valuable experience of working in a fast-paced international project environment, balancing practical delivery with organisation, problem-solving and communication across multiple teams
- Oversee the preparation of LED panels and modules, ensuring all components are pre-configured, and software is set up prior to installation.
- Coordinate and conduct testing and quality control of equipment to ensure readiness for installation.
- Serve as the main point of contact between onsite and offsite teams, suppliers and stakeholder's ensuring smooth communication across all project phases.
- Plan and coordinate daily installation activities, ensuring work is organised around project deadlines, site requirements and available resources.
- Support the planning and coordination of site deliveries, ensuring equipment and materials are available when required and avoiding unnecessary delays
- Work closely with project managers and site teams to resolve technical, logistical and operational issues as they arise.
- Maintain accurate project records, including installation progress, equipment checks, stock movements, issues and outstanding actions.
- Manage procurement requests for necessary materials and equipment.
- Track and oversee any RMAs to ensure defective items are returned and replacements are processed promptly.
- Coordinate with multiple onsite and offsite trades (e.g., electrical, construction, IT) to ensure proper sequencing of installation tasks and alignment with project goals.
- Conduct site safety walks throughout the day to ensure health and safety standards are met.
- Operated a cherry picker (MEWP) to safely access elevated installation areas, supporting the installation and positioning of LED panels at height.
- Worked alongside engineers during the physical installation of LED panels and cabling install, assisting with positioning, assembly, cabling and connection of equipment.
OPERATIONS COORDINATOR - VANTI
(2021-02 - 2024-03)
As an Operations Coordinator, I was involved in a variation of areas across the business, from supporting projects and coordinating engineers to dealing with clients, suppliers and the warehouse team. I helped support project delivery from the planning stage through to delivery, making sure equipment, materials and people were where they needed to be and deadlines were kept to. I also supported onsite installations, subcontractor onboarding, health and safety and client requirements.
I worked closely with the Technical Director, providing day-to-day support and helping keep the wider business running smoothly.
- Monitor project timelines, milestones and deliverables to ensure deadlines are met.
- Handle internal logistics requests from various departments and ensure timely delivery of requested items.
- Create necessary documentation for projects including risk assessment and method statements and ensure completion and sign-off.
- Oversee the internal manufacturing process to ensure timely production and delivery of goods.
- Managing and overseeing the manufacture builds within the warehouse this includes stock management and allocation of materials including overseeing stock requirements.
- Managed procurement of equipment materials and services, sourcing suppliers, obtaining quotes and coordinating orders to ensure projects had the required resources within budget and agreed timescales
- Manage small projects from start to finish
- Onsite support for physical installs, this includes coordination of the engineering teams, sourcing and manual handling of equipment on site, asset tagging and updating relevant client documentation, updating and providing project drawings, client support.
- Handle administrative duties such as filing, correspondence, and maintaining records.
- Support the operations manager with health and safety regulations and implement necessary measures to ensure regulatory compliance.
- Coordinated field-based engineers across multiple projects, ensuring work was scheduled and completed efficiently and within agreed timescales.
- Liaised with engineers, project managers, clients and site teams to coordinate installations, site access and daily requirements.
- Onboarded subcontractors, ensuring required compliance documentation was completed and valid public liability insurance was in place before work commenced
- Set agendas for key business meetings to incorporate contractual KPI's.
- Managing client relationships to ensure customer satisfaction.
- Coordinate travel and accommodation.
- Day to day assistants to the technical director
TALENT COORDINATOR - VANTI
(2018-02 - 2021-09)
As the sole Recruitment Coordinator I managed the recruitment and onboarding process across a variety of roles within the business. I worked closely with senior managers to understand each role and what was needed from candidates, while also headhunting and sourcing suitable people. I managed job adverts through the internal CRM, carried out first stage interviews, arranged further interviews and supported candidates through to onboarding.
I also prepared onboarding documents and created plans to help new starters settle into their role and the business.
- Conducted first stage interviews and candidate screening, assessing experience, competencies, suitability and cultural fit before progressing candidates to the next stage
- Coordinate the recruitment process by posting job openings, screening resumes, scheduling interviews, and communicating with candidates.
- Coordinate interview schedules with hiring managers and candidates, ensuring timely communication and alignment of availability.
- Responsible for the onboarding process, collating compliance documentation and facilitating a comprehensive induction process.
- Developed structured individual onboarding plans to support new employees in understanding their role, responsibilities, team structure, systems and expectations from their first day
- Compile and analyse talent data to identify trends, measure KPI's and initiatives and focus on continuous improvement.
- Work collaboratively with HR team members, hiring managers, and other stakeholders to support overall talent management goals and initiatives.
- Building and maintaining positive relationships with external partners, vendors, and recruitment agencies as needed.
- Employed up to 30 staff ranging from Technical, financial, IT related roles.
- Asana
ACCOUNTS ADMINISTRATOR - VANTI
(2015-02 - 2018-01)
My role as an Accounts Administrator involved ensuring the smooth and efficient operation of financial processes within the organisation while also supporting broader finance and administrative functions.
- Receive, review, and verify invoices for accuracy, completeness, and authorization.
- Maintain comprehensive and up-to-date records of accounts payable transactions, including invoices, payments, and related documentation
- Follow up with clients to confirm receipt of invoices and address any questions or concerns they may have.
- Monitor invoice payment status and follow up on overdue invoices to ensure timely payment.
- Support the accounts payable and receivable processes, including invoicing and billing clients and suppliers.
- Communicating with vendors, clients, and internal stakeholders to resolve billing issues or inquiries.
- Providing general administrative support to the finance department, such as filing, data entry, and answering phone calls or emails related to financial matters.
PRODUCT SPECIALIST - SOCIAL SIGN IN
(2014-08 - 2014-12)
Conducted online demonstrations for clients to showcase product features and benefits.
- Managed sales pipeline for timely deal closure
- Collaborated with sales, marketing, and development teams to align product strategy with business goals.
- Conducted market research to inform product roadmap decisions.
- Led product launch initiatives to drive awareness and adoption.
