Production Planner - CRP-Littleborough
(2022-08)
- Process customer orders accurately and efficiently, ensuring all orders were updated and dispatched on time and in line with customer guidelines.
- Maintain strong communication with Sales, Purchasing, Technical, and Production Planning teams to support smooth workflow and deliver on customer commitments.
- Manage and prepared company pack documentation to ensure accurate, compliant, and timely dispatch of goods.
- Create and process pro‑forma invoices and sales orders within internal systems, providing customers with clear and proactive updates on order progress.
- Liaise with Credit Control to ensure all orders were released and processed in accordance with customer credit status and internal financial policies.
- Deliver high levels of customer satisfaction through timely communication, problem‑solving, and service reliability.
Area Planner / Empty Homes - The Guinness Partnership-Oldham
(2020-07 - 2022-07)
- Review the production schedule.
- Prioritise urgent and overdue orders.
- Create and update production plans.
- Ensure materials are available before work is released.
- Monitor production progress throughout the day.
- Resolve any planning issues or production delays.
- Update the ERP/MRP system with any changes.
- Liaise with Production, Purchasing, Stores, and Quality.
- Re-plan work if priorities or capacity change.
- Monitor work-in-progress (WIP).
- Update planning boards and reports.
- Ensure customer delivery dates remain achievable.
- Communicate any risks or changes to the relevant departments.
- Prepare the production plan for the following day.
- Complete any outstanding planning actions.
Contract Support Administrator - Yeomans Projects / 1st Contracts-Littleborough
(2017-08 - 2020-06)
Day to day office duties included:
- Answered incoming calls and handled lower‑level client enquiries, ensuring clear communication and efficient issue resolution.
- Raised purchase orders for each client with accuracy and timely processing.
- Monitored and produced quotations based on information from engineers, managers, and directors.
- Managed day‑to‑day reactive works across an internal workforce and local supply chain, overseeing jobs from initial request through to invoice preparation.
- Maintained daily communication with suppliers and merchants to order job‑specific materials while ensuring best‑price practice.
- Collated, reviewed, and processed engineer timesheets including overtime, ensuring a high level of accuracy and timely submission.
- Completed tracker reporting and operational reviews to support performance monitoring and workflow visibility.
- Triaged helpdesk requests quickly and accurately to maintain operational efficiency and support fast invoice turnaround.
- Delivered general administrative support to ensure smooth daily operations across the service department.
- Planned and scheduled workloads for a team of 21 engineers, balancing priorities, SLAs, and resource availability.
Administration Assistant - Amber Case Management Ltd - Newton Heath
(2016-09 - 2017-08)
Day to day office duties included:
- Completed scanning and filing duties to maintain organised, up‑to‑date records.
- Performed accurate data entry across internal systems with strong attention to detail.
- Handled telephone calls and took clear, accurate messages for staff and clients.
- Processed VAT input ensuring accuracy and compliance with internal procedures.
- Managed incoming post and parcels, logging and distributing items efficiently.
- Reviewed and processed support worker notes with confidentiality and precision.
- Updated client case notes for solicitors, ensuring all information was recorded accurately and maintained to a high professional standard.
- Provided general administrative support
Lead Helpdesk Administrator - Martins Craft Bakery Ltd-Chadderton, Greater Manchester
(2014-10 - 2016-09)
Day to day office duties included:
- Acted as first point of contact for 26 shop managers, providing daily operational support and resolving queries efficiently.
- Managed daily stock and supplies ordering to ensure all retail sites remained fully equipped.
- Handled customer complaints via email, letter, and telephone, maintaining consistently high service standards.
- Prepared daily production sheets for bread, confectionery, savoury, bread nights, despatch, and pack‑out departments.
- Used EPOS systems including setting up new till numbers and resolving till, cashing, and credit‑card issues.
- Provided operational cover for shop managers and the bakery shop when required.
- Coordinated cake orders with relevant departments to meet customer deadlines and specifications.
- Processed high volumes of special order tickets during peak trading periods with accuracy and efficiency.
- Held staff meetings to discuss issues, promotions, and operational changes.
- Supported the opening of a new shop including staffing, stock ordering, health inspections, and staff training.
