Hardworking
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I am an energetic and ambitious individual who is eager to return to work after taking time off due to the birth of my son. Mature and responsible, I pride myself on being hard-working, eager to learn and am always seeking opportunities to develop new skills. I have three years of experience in customer-focused roles including retail and social care and feel this has helped me develop excellent interpersonal and time management skills.
Main duties- Welcoming customers by determining their interests and needs; promoting beverage consumption by educating and upselling |Preparing and selling hot and cold drinks by following prescribed recipes and preparation techniques |Maintaining inventories by replenishing coffee bean supply, stocking coffee brewing equipment, defrosting pastries and preparing food |Following strict hygiene guidelines around food preparation, cross-contamination and food storage |Managing cleaning duties around busy schedules and time restraints and ensuring café and bar are cleaned to a high standard | Deep cleaning and pot wash.
CO-OPERATIVE FOOD | CUSTOMER SERVICE ASSISTANT| 2011-2015
Main duties- Ensuring an exceedingly high level of customer service | Handling customer queries patiently and efficiently while dealing with any complaints |Ensuring that the visual standards of the store met the company’s high standards |Completing transactions at the checkout |Building great relationships with customers, colleagues, and suppliers | Stock taking, stock rotation and stock replenishment. | Light day cleaning duties and deep clean after close - cleaning, sanitising and stocking toilets. Cleaning tables, counter tops and sinks. Maintaining a clean and sanitary kitchen area.
Sweeping throughout the day, Vacuuming and mopping hard floor at the end of the day. Cleaning glass food cabinets. Emptying all bins and replacing with new bags. Monitoring cleaning supplies and ordering more as needed Reporting any necessary repairs or replacements.
CO-OPERATIVE FOOD | CUSTOMER SERVICE ASSISTANT| 2011-2015
Main duties- Ensuring an exceedingly high level of customer service | Handling customer queries patiently and efficiently while dealing with any complaints |Ensuring that the visual standards of the store met the company’s high standards |Completing transactions at the checkout |Building great relationships with customers, colleagues, and suppliers | Stock taking, stock rotation and stock replenishment. | Deep cleaning
BTEC Level 2 First Diploma in Health and Social Care
Key Skills Communication Level 1
