Danielle Jolly

After spending 9 Years in my local fire service I am now looking for a new career adventure

Home Fire Safety Officer at Kent Fire and Rescue Service (2016-09 – 2025-08)

Part time uniformed role in a trusted position whilst promoting good brand image of the company

• Conducting Safe and Well visits in the homes of vulnerable individuals, assessing fire risks and providing tailored safety advice
• Delivered wellbeing support to residents, offering guidance on improving home safety and reducing associated hazards
• Identified needs requiring additional assistance and connected individuals with relevant partner agencies for further support
• Promoted community awareness of fire safety measures, contributing to the overall reduction of fire risks in households
• Handled team filing, data entry and record keeping. Adhered to policies and procedures for smooth daily operations

Tax Assistant at RIFT Refunds (2012-02 – 2016-09)

Permanent position

• Managed interactions with HMRC, including handling inquiries and ensuring compliance with tax regulations
• Prepared and submitted accurate tax returns within required deadlines Addressed and resolved client complaints relating to tax matters, maintaining high standards
• Updated system records with current information. Adhered to policies and procedures for smooth daily operations
• Answered calls promptly and delivered faultless service for diverse needs

Claims Handler at SAGA (2010-04 – 2012-02)

Permanent position

• Handling car insurance claims from the very start of the claim to the final outcome
• Speaking with third party insurers, Kent Police, SECAMB, Kent Fire and Rescue on specific claims where loss of life was recorded
• Providing high levels of customer service on both inbound and outbound calls
• Arranging repairs with locals garages and arranging hire vehicles for the customers

Level 2 certificate in Event Management – The Equal (2025)

Level 2 certificate in Digital – The Equal (2022)

Level 2 national vocational qualification (NVQ) in Forensic Psychology – Home Learning College

Level 2 national vocational qualification (NVQ) in Child Psychology – Home Learning College

BTEC National Diplome in Performing Arts – South Kent College