Danielle Jones

Hardworking and reliable hospitality professional with over 9 years of experience in customer-facing environments including bar work, food service and hospitality operations. Skilled in customer service, food handling, cash management, order processing and maintaining high standards of cleanliness. A quick learner with excellent communication skills and a strong commitment to delivering positive customer experiences.

Seeking to further develop skills and gain new experience within customer service, hospitality or retail sectors.

Homemaker at N/A (2020-03 – Present)

Due to COVID, previous employment ended and work was unavailable. Became a homemaker while undertaking caring responsibilities for a minor.

Bar Staff / Waitress at The Old Stag Pub (2017-10 – 2020-03)

• Delivered friendly and professional customer service in a busy pub environment.
• Managed bookings and reservations.
• Prepared and served alcoholic and non-alcoholic beverages.
• Processed cash and card payments accurately.
• Maintained cleanliness of bar and dining areas.
• Served food and beverages promptly.
• Worked effectively as part of a team during busy periods.

Student at N/A (2016-06 – 2017-10)

Focused on education in Hospitality.

Food Server at The Hungry Tum (2013-02 – 2016-06)

• Served customers in a fast-paced food service environment.
• Took customer orders accurately and efficiently.
• Assisted with food preparation and presentation.
• Handled cash transactions and provided correct change.
• Maintained high standards of cleanliness.
• Supported colleagues to ensure smooth daily operations.

Diploma in Hospitality Management – Coleg Llandrillo (2015-09 – 2019-06)

Secondary Education – Ysgol Emrys ap Iwan (2015-06)