Danielle Muir

Experienced professional with a proven track record in delivering exceptional customer service and effective communication. Skilled in administrative tasks with the ability to manage and prioritise workloads efficiently. Confident and collaborative team player, driven by a passion for supporting and caring for others.

Possessing experience in counselling and support roles, I am committed to making a positive impact and providing empathetic, high-quality care to those in need. With excellent communication skills I have the ability to communicate effectively at all levels, working with partnership, agencies and stakeholders to ensure outstanding services are being promoted and provided. A very energetic, self-motivated, enthusiastic and proactive individual, capable of operating at all levels whilst maintaining a confidential and professional approach to business.

I have a strong passion for reading and continuous learning, particularly in areas related to safeguarding and how this knowledge can be effectively applied to support others. I am deeply committed to helping those in need and continuously expanding my understanding through studying and developing counselling skills. This dedication allows me to provide compassionate and informed support to those I work with, and to continually grow in my ability to make a positive impact.

Recovery Support Worker - Nelson Trust

(2024-10)

• Supporting individuals in overcoming addiction and trauma
• Support clients in residential addiction treatment, addressing their practical needs alongside the clinical team
• Preparing for new admissions, supporting clients with prescription medication, and maintaining accurate client records
• Establishing and maintaining multi-agency working relationships is crucial to provide a comprehensive and coordinated package of care
• Reviewing care plans, ensuring clients adhere to treatment rules, and transporting clients to appointments
• Effective communications with the rest of the staff house team to ensure an optimum service delivery is achieved

Customer Sales Advisor - Hammonds Fitted Furniture Company

(2023-09 - 2024-09)

• Delivering excellent customer service on all platforms
• Collaborative duties with your showroom manager and teams to continually put our customers at the heart of our business
• Converting customer interest (in person, over the phone or digitally) into design visits, to ensure our customers get the full bespoke Hammonds experience
• Securing customer appointments and communicating with customers on all levels
• Inspiring our customers to select the styles, colours, and finishes from our diverse fitted furniture design range, offering a completely bespoke, unique and tailored customer service experience.

Events and Bar Host - Tewkesbury Park Hotel

(2023-04 - 2023-09)

• Managing and supporting events at the hotel – preparing venue, tables and bar activities
• Meet & greet customers on arrival and support throughout their event
• Supervise events including, Meetings, Private parties, Banquets and Weddings
• Serving drinks at the golf member’s bar
• Managing stock levels for bars
• Dealing with payments and cash and providing secure transactions

Spa Receptionist - The Spa at the Dormy Hotel

(2022-06 - 2022-09)

• Answer incoming calls, respond to emails, and maintain constant channels of communication with all spa customers
• Oversee the reception duties whilst maintaining maximum sales and excellence in service standards
• Providing a warm welcome to clientele whilst striving to provide outstanding service
• Act as the point of contact for all clientele and to deal with all situations in a polite and courteous manner
• Effective scheduling, treatment room bookings and product sales
• Delivering exceptional financial results within Spa treatments, fitness and membership promotions

Law Degree

Diploma - Legal Studies