Asset/Property Manager - O'Riordan Bond Lettings - Northampton
(2023-02)
- Portfolio Compliance: Oversee a portfolio of 280 residential units, ensuring 100% compliance with EICR, GSC, and EPC regulations; maintained up-to-date expertise on the May 2026 Reform Bill to ensure seamless transitions for all managed properties.
- Financial Management: Successfully reduced portfolio arrears from a legacy balance to £0.00 through proactive tenant engagement and rigorous debt recovery strategies.
- Inspections & Maintenance: Conduct 4–8 monthly inspections to mitigate property degradation, monitor occupancy levels, and manage end-to-end maintenance workflows to ensure rapid turnaround times.
- Legal & Evictions: Managed the complete legal cycle of tenancies, including issuing Section 8 and 21 notices and coordinating with solicitors to oversee complex eviction processes and final checkouts.
- Tenant Vetting: Mitigated legal risk by verifying Right-to-Rent status for all non-UK applicants and ensuring strict adherence to Home Office guidelines.
- Business Development: Consistently increased agency revenue by cross-selling Rent Protection schemes and implementing strategic rent reviews based on current market trends.
- Stakeholder Relations: Acted as a primary consultant for landlords and tenants, resolving inquiries via phone and email while fostering long-term relationships to maximize portfolio retention.
- Reporting & Administration: Utilised property management software to record charges, reconcile invoices, and finalise deposit claims based on comprehensive checkout reports.
HR & Payroll Manager (Security Watchdog Cleared) - Capita
(2022-02 - 2022-12)
- Relationship Management: Acted as the primary consultant for 200 schools, academies, and trusts, providing expert HR advisory services to over 4,000 employees via Oracle Service Cloud.
- Payroll & Pensions Expertise: Managed full-cycle payroll and pension administration using iTrent (MHR), ensuring 100% accuracy for new starters, leavers, maternity, sickness, and court orders.
- Compliance & Policy: Demonstrated deep subject matter expertise in the distinct Terms and Conditions for both Teaching and Support staff, ensuring adherence to local authority and statutory regulations.
- Reporting: Spearheaded monthly data collection for Teachers' Pensions, utilizing the Third Party Returns (TPR) system within iTrent to ensure seamless compliance.
- Stakeholder Liaison: Collaborated closely with Teachers' Pensions, Kent County Council, and Staffordshire County Council to resolve complex queries and maintain service level agreements.
Payroll, Invoicing and Credit Control - More Recruitment - Northampton
(2021-06 - 2022-01)
- Full-Cycle Billing: Orchestrated the end-to-end invoicing process by auditing driver hours against digital timesheets to ensure seamless reconciliation.
- Financial Integrity (Xero): Managed high-volume data entry within Xero, leveraging contractual rate structures to produce precise client invoices.
- Strategic PO Management: Served as the primary client contact for financial validation, proactively securing Purchase Orders to eliminate payment delays.
- Revenue Assurance: Systematically audited billing cycles to resolve discrepancies, maintaining a 100% accuracy rate between operational hours and final billing.
Admin and Payroll - Temple Recruitment - Northampton
(2019-11 - 2021-06)
- Full-Cycle Recruitment Support: Streamlined the hiring process by proactively identifying, screening, and interviewing prospective candidates to meet client staffing requirements.
- Database Management: Maintained 100% data integrity by updating candidate files and internal databases on a weekly basis, ensuring all records remained compliant and current.
- Compliance & Documentation: Acted as a key point of contact for applicants and clients, successfully retrieving missing documentation to ensure all hires met regulatory and company standards.
- Payroll Continuity: Provided critical cover for the payroll department during absences, managing in-house payroll processing accurately and ensuring staff were paid on time.
- Operational Support: Offered versatile administrative support across the office, improving workflow efficiency and assisting the team with urgent high-priority tasks.
Customer Support Manager - Provident Personal Credit Ltd - Northampton
(2019-05 - 2019-11)
- Operational Continuity: Managed diverse territories on short notice, ensuring seamless service delivery during staff absences and peak holiday periods.
- Relationship Management: Served as the primary brand ambassador for home-visit operations, maintaining professional rapport with clients while managing door-to-door loan collections.
- Portfolio Growth: Evaluated customer creditworthiness and processed new credit applications, balancing business growth with responsible lending practices.
- Logistical Planning: Orchestrated daily route optimization and territory preparation to maximize collection efficiency and time management.
- Regulatory Compliance: Successfully completed comprehensive FCA (Financial Conduct Authority) training, ensuring all interactions met strict ethical and legal standards.
Payroll and Credit Control - Driver Hire Recruitment Agency - Northampton
(2018-06 - 2019-02)
- End-to-End Payroll Management: Managed full-cycle weekly payroll for permanent and temporary staff, consistently meeting rigid deadlines and ensuring 100% accuracy in wage and charge rate data entry.
- Stakeholder Liaison: Partnered closely with employees and department managers to streamline time-keeping collection, proactively resolving discrepancies and chasing missing information to maintain schedule integrity.
- Onboarding: Facilitated payroll orientation for new hires, clearly communicating procedures and administrative requirements to minimize future errors.
- Process Training: Traveled to regional offices to deliver hands-on training for new staff on payroll systems and internal compliance protocols.
- Client-Specific Compliance: Executed bespoke payroll procedures tailored to individual client requirements, ensuring high-quality service delivery across a diverse portfolio.
Sales Executive - Mazda and The Car Shop - Northampton
(2013-04 - 2015-03)
- Consultative Sales: Expertly identified client requirements to recommend optimal vehicle specifications, consistently exceeding monthly KPIs.
- Transaction Management: Facilitated the end-to-end sales process, from initial test-drive coordination to final contract execution and vehicle handover.
- Financial Coordination: Structured complex finance packages, including HP, PCP, and cash agreements, while accurately valuing part-exchanges to maintain healthy profit margins.
- Revenue Optimization: Maximized per-unit profit through the strategic upselling of service plans, GAP insurance, and aftermarket accessories.
- Inventory Oversight: Managed stock levels, sourced quality used inventory, and ensured showroom presentation met premium brand standards.
