Quality Assurance Executive - Center Bound UK
(2025-01)
- Call monitoring of call recordings.
- Systematically reviewing and evaluating agent and customer call interactions
- Gathering feedback for management level to review
- Assessing agent's performances metrics and providing evaluation scores for agents
- Identifying areas for improvement
- Monitor and auditing agent and customer interactions ensuring adherence to services in accordance with the company's quality and compliance standards.
- Providing detailed feedback reports per Quarter to management based on performance metrics and CRM audits and suggesting actionable insights.
- Ensuring Agents are maintaining adhering to high standards in brand representation, customer satisfaction, and compliance enforcement.
- Providing Quarterly evaluation reporting feedback.
Medical Secretary & Receptionist Administrator - David Lewis Centre UK
(2022-09 - 2023-01)
- Managed patient bookings and clinical coordination via EMIS.
- Supported doctors and nurses with transcription, patient records, and appointment updates.
- Managed incoming calls, mail, and test sample administration.
- Managed inventory of supplies and facilitated contractor services for sanitization.
- Updating and maintenance of patient records
- General office duty administration
- Medical supply Orders and supplies
- Management of clinical services providers on site
- Switchboard duties
Facilities Manager/Administrator - Bonneville Centre – All Nations Church
(2018-01 - 2019-01)
- Oversaw day-to-day operations of building and venue facilities.
- Coordinated bookings, vendor services, emergency response, and compliance with health/safety legislation.
- Managed church hall bookings, cash handling, and maintenance contracts.
Account Manager – Software, Security & Mobility (SADC Region) - Westcon Group
(2013-02 - 2016-01)
- Drove solution sales of software and mobility products across SADC countries.
- Developed key partner relationships, managed licensing renewals, and exceeded sales targets.
- Reported forecasts and pipelines; engaged in partner events and training.
Microsoft Product & Licensing Solutions Manager - MS Solutions (Pvt) Ltd.
(2009-08 - 2012-11)
- Delivered Microsoft & Symantec licensing solutions with a focus on long-term customer value.
- Managed quotations, partner engagements, training, and strategic business development.
Symantec Product Manager - MS Solutions (Pvt) Ltd.
(2010-10 - 2012-06)
- Expanded market reach for Symantec through licensing, education, and key account growth.
- Maintained forecasts and managed vendor communications for renewals and new licenses.
Personal Assistant / Company Secretary to MDs - MS Solutions (Pvt) Ltd.
(2007-02 - 2009-07)
- Provided full executive support to directors, managed diaries, scheduled meetings, and supervised junior staff.
- Coordinated travel, took dictation, and organized company-wide administrative processes.
