FOH Operations Manager The Gate Hammersmith Ltd | London, Greater London | Aug 2022 - Apr 2023
- Successfully managed daily operations for three restaurants, leading a team of three General Managers and three Assistant General Managers.
- Oversaw recruitment for BOH and FOH positions, providing leadership, coaching, and mentoring while optimizing workflow and productivity.
- Maintained HR confidentiality and handled payroll processing.
- Conducted monthly stock takes and ensured Health and Safety compliance
- Provided organizational leadership, driving sales, profit, and revenue goals.
- Managed digital platforms and conducted end-user training.
- Collaborated with Executive Chefs, Head Chefs, and General Managers to establish best practices and ensure compliance with health and safety regulations.
- Fostered positive customer relationships to maximize satisfaction and retention.
Operations Manager
AllBright Members Club | London, Greater London | Oct 2021 - Jul 2022
- Assisted the Head of Operations in managing overall business operations
- Developed and shared best practices to align with quality and safety standards. - Coordinated day-to-day service, events, and administration.
- Managed labour management, including hiring, training, appraisals, and reviews. - Ensured daily, weekly, and monthly targets were met and compliance with regulations.
Assistant Restaurant Manager The Ivy Collection | Manchester , Greater Manchester | Jul 2020 - Jun 2021
- Prioritized guest satisfaction as a leader, ensuring team members engaged with guests to exceed their expectations.
- Delegated responsibilities to the team, consistently achieving objectives and delivering excellent service.
- Maintained adherence to company policies and procedures, overseeing cash handling and safety protocols.
- Conducted daily pre-shift and weekly departmental meetings to optimize organizational efficiency.
- Ensured timeliness and excellent service quality through regular restaurant walk-throughs.
Assistant Restaurant Manager The Ivy Collection | Cheltenham , Gloucestershire | Jul 2019 - Jul 2020
- Set high expectations for The Ivy service standards and increased guest satisfaction.
- Monitored the restaurant for service, food, and cleanliness issues, supporting senior management.
- Achieved and exceeded daily, weekly, and monthly sales targets while controlling costs and reducing employee turnover.
- Successfully trained new employees at a brand new venue in Cardiff.
Assistant Restaurant Manager The Lucky Onion Group No.131 | Cheltenham , Gloustershire | Apr 2019 - Jul 2019
- Supported the Restaurant Manager in maintaining a smoothly run operation.
- Ensured exceptional standards and the safety of equipment while overseeing a knowledgeable and passionate team.
- Acted as duty manager in the absence of senior management, guaranteeing excellent service.
Assistant Restaurant Manager
Prithvi | Cheltenham , Gloustersire | Dec 2018 - Feb 2019
- Assisted the Restaurant Manager in fine dining operations, overseeing employees, and organizing team activities.
- Collected and utilized guest feedback to implement positive changes in the restaurant.
- Promoted a positive atmosphere and ensured exceptional food and service for each guest.
Maître' D
Tao Group Hospitality | New York City , New York | Sep 2016 - Jul 2018
- Organized reservations and provided excellent guest service at multiple locations.
- Coached and mentored host team members, improving their skills and morale.
- Assisted in opening a restaurant and running brunch shifts, coordinating staff for top-notch service.
Hostess
Keens Steakhouse | New York City , New York | Apr 2016 - Sep 2016
- Supported Maître'D on the floor by preparing tables, greeting guests, and assisting with special functions.
- Engaged with guests, discussed menu items, and achieved upsell goals.
Lead Hostess/ PA
Arno Ristorante | New York City , New York | Oct 2014 - Jan 2016 - Managed lunch and dinner service and assisted with administration.
Hostess
Bottega | New York City , New York | Jun 2014 - Oct 2014
- Greeted and seated guests and assisted the service team.
Restaurant Hostess
Carnival Cruise Lines | Miami , Florida | Jul 2011 - Apr 2014
- Opening team for Carnival Cruise Line and safety representative.
- Assisted Maitre'D with reservations and service coordination on cruise ships. - Handled customer concerns and complaints professionally.
Retail Sales Associate
Ferivi & Co. | Vinkovci , Croatia | Mar 2008 - Mar 2011
- Resolved customer queries, managed payments, and assisted with store operations. - Provided personalized shopping experiences based on fashion trends and customer preferences.
