Danika Herapath

Primary Servicing / Arrears Executive

Talent

Newport GwentMember since 19 June 2026

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About

A dedicated and enthusiastic part of any team. I am highly self‑motivated, reliable, and confident working both independently and as part of a team. I take pride in delivering excellent customer service, maintaining high professional standards, and building strong client relationships. Known for being honest, approachable, and committed, I bring strong communication skills and a proactive attitude to every role. I hold a full UK driving licence and have my own transport.

Experience

Primary Servicing / Arrears Executive at Target Group Ltd. (2017-01 – 2025-06)

Delivering excellent customer service
Resolving customer complaints efficiently
Identifying customer vulnerabilities and providing appropriate support
Using effective questioning to understand customer circumstances
Completing detailed Income & Expenditure assessments
Managing inbound and outbound customer contact
Assessing customers for short‑, medium‑, and long‑term forbearance options

Customer Service & Sales Advisor at Carphone Warehouse (2017-04 – 2017-06)

Delivering consistently high levels of customer service
Demonstrating initiative in a fast‑paced retail environment
Achieved top salesperson status within the first three months
Consistently ranked among the top performers in the region

Team Member at KFC Spytty (2016-05 – 2017-04)

Providing face‑to‑face and headset‑based customer service
Handling customer complaints professionally
Cash handling, food preparation, packing, and serving
Maintaining high standards of cleanliness and hygiene

Beautician — Mobile & Home‑Based at Self‑Employed (2013-10 – 2016-05)

Delivering a wide range of beauty treatments including massage, nails, waxing, tinting, facials, threading, manicures, pedicures, Ionithermie, and more
Managing all aspects of the business including bookings, customer care, and treatment quality
Ensuring all services were performed to a high professional standard

Career Break (Childcare Responsibilities) (2025-02 – 2025-06)

Took a planned career break to provide full‑time childcare. During this period, I maintained my professional development through short courses and kept up to date with industry trends. I am now fully available and motivated to return to work.