Danny Murphy

I am a hardworking and reliable customer service professional with over seven years' experience in customer service, administration, planning and sales. Throughout my career I have worked in busy environments where providing excellent customer service, solving problems and building strong relationships has been essential. I enjoy learning new skills, work well under pressure and take pride in helping customers while supporting my team.

I am now looking for a new opportunity where I can continue to develop my career and make a positive contribution.

Customer Service Advisor - BT Group

(2024-09)

Promoted internally from a Level 1 Advisor to a multi-skilled Level 2 Advisor in recognition of my performance and ability to support customers across a wider range of services.

• Supporting customers with billing, payments, broadband orders and technical faults.
• Managing customer orders from placement through to installation.
• Diagnosing faults and arranging engineer appointments where required.
• Helping customers experiencing financial difficulties by setting up suitable payment plans.
• Handling bereavement cases with empathy and professionalism.
• Identifying sales opportunities by recommending products and services that best meet customers' needs.
• Delivering excellent customer service while consistently meeting quality standards.

Contract Administrator - LCB Group

(2023-12 - 2024-09)

• Scheduled appointments and managed engineers' diaries.
• Ordered materials and supported procurement activities.
• Liaised with customers, planners, site managers and contractors.
• Resolved customer queries and complaints.
• Produced daily and weekly updates for clients and internal teams.
• Helped generate additional work from existing customer relationships.

Senior Customer Service Advisor - Sonex Financial

(2022-09 - 2023-12)

Promoted to Senior Advisor during my time with the company.

• Supported customers with financial difficulties and vulnerable circumstances.
• Supported colleagues and contributed to a positive team environment.
• Assisted with managing team workloads and maintaining service levels.
• Delivered excellent customer service through telephone and email support.
• Helped customers find the best solutions to their individual circumstances.

Apprentice Painter & Decorator - Chris James Painting & Decorating

(2020-08 - 2022-01)

• Assisted with site preparation and material collection.
• Supported material ordering and project scheduling.
• Worked as part of a team to complete projects safely and on time.

Sales Assistant - Caerau Lane Superstore

(2018-04 - 2020-08)

• Delivered excellent customer service in a busy retail environment.
• Operated tills and handled cash accurately.
• Managed stock replenishment and customer deliveries.
• Developed strong communication, organisation and teamwork skills.

GCSE's